Not all iZotope products showing up in Native Access?

JonathanLevine

I noticed that it seems like we can finally download our iZotope products from Native Access, but for some reason I'm only seeing some of my products available for download, not all of them. I tried logging out and back in again and resetting the app cache to see if the rest of them would show up but that didn't change anything. Anyone know how to fix this? I cannot wait to finally retire Product Portal, that thing has been the bane of my existence for years.

PoorFellow

https://community.native-instruments.com/discussion/48026/not-all-izotope-products-showing-up-in-native-access

It's all a work in progress.

Latest official news are this :

Quote Tedd@NI on Discord , 8/28/25, 4:26 PM
it's just new purchases and authorizations for now. we'll have your older products there in a couple of weeks.
only products that are compatible with Native Access will show up there (so, for example, Ozone 5 won't show up but Ozone 10 and up will). however, all of your older licenses will be in your NI account, so if we improve Native Access to handle these in the future, they'll show up.
can you delete Product Portal now? I'd say this depends on whether or not you need iLok. for now, new purchases will show up in both Product Portal and Native Access, but Native Access can't deposit iLok licenses. we're going to start working on that when we're finished with this account migration project.

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