I can't install anything because of this insistent failure popup of the downloader; I've searched quite a bit and just don't come up with a real solution, any help would be great.
What is your version of Native Access ?
Are the NTKDaemon running ? If so what is the NTKDaemon version ?
Screenshot or error ?
.
Thanks for the reply, my NTKDaemon version is 1.32.0.0.
I downloaded native access just today to try and solve this. I've tried every workaround and just cannot get it to stop failing.
I've tried every workaround and just cannot get it to stop failing.
In that case then of course you should contact N.I. Support , use the bot Riff to open a ticket , tell Riff that the suggestions do not help and that you want to open a ticket and have human support assistance.
In the meantime , as a work around , then you can download and install using account downloads : you can download your product with the NI Download Manager.
Thanks. Yes this workaround would actually be completely easy if I could download packs from NI 360, are those available anywhere? This is all I see.
Yes this workaround would actually be completely easy if I could download packs from NI 360, are those available anywhere?
Oh ! , sorry , you didn't mention NI360 , I do not think that 'account downloads' are available for subscriptions. I think that account downloads are for people that own the perpetual licenses.
Alas it appears as if you need the help of N.I. Support.
Just an update; NI is absolutely no help on this; after a long conversation/troubleshooting, I'm convinced I'm not even talking to a real human. Since it still isn't fixed, they have just quit responding to my messages. Now to try and get a refund of 360, I'm so over it.
Did you use the same email address as in this forum? Did you contact us here? https://support.native-instruments.com/support/home I couldn't find any support request from you, do you have a request number?
The entry door is Riff, our chatbot. If it's not able to find a solution to your issue, it will gather all necessary info and forward it to our support agents that will get back to you then.
[#inMusic-889998]
I am hoping to get a refund. Question, if I buy the Symphony Series outright, does it get added to the "products downloads"? Because I may just have to do that.
They are processing a refund for 360.
To be honest, it's mind blowing that this is an issue, and people having this issue goes back years and years looking at just a google search, how is this not solved?
I see that my colleagues had already replied earlier today. I see your last message and would recommend to wait for my colleague's reply. Not sure from where I stand if your issue is linked to 360 or a more general issue on your account.
There might have been individual issues but it's not a widespread one. Not sure what posts or threads you mean, esêcially our systems have changed over time and even more in the last months.
I don't think it's linked to 360, but there's no work around because 360 doesn't appear in the "products download" which is the work around because you can just download from there, then point to it in Kontakt.
Question, if I buy the Symphony Series outright, does it get added to the "products downloads"? Because I may just have to do that.
Yes, anything NI that you buy should be added to your account , and when it has been added it then should be available also at your Account downloads page. On a grander scale then none of us can tell what will e NI policy in years to come but at least that is NI policy now !
