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iZotope and NI have lost all of my Ozone Products
The products portal for iZotope has lost all of my Ozone products. I made the purchase many years ago and I don't have access to the email that I purchased it with. And the products portal and the iZotope website are not letting me log in from that account, even though I know I have the password saved still. It is possible…
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Native Access will not install Kontakt Player 8.5 which I need to run my new Session Guitarist libra
Hi, Hoping someone has some ideas here. I bought Session Guitarist Ruby which requires Kontakt/Kontakt Player 8.5. I had Kontakt Player 8.1 installed so I opened Native Access to try to update to the latest version (which I am assuming is v8.5 based on the above requirement for Ruby). Lo and behold Native Access is telling…
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Strange update behaviours?
Hello, i bought a new Macbook Air M4 and it runs on MacOS Tahoe 26.1. I was happy to discover that most NI software installed and ran good on it, including Maschine 3.4.1. But i also encountered some strange, and frankly illogical, experiences regarding supported versions and upgrades: from my library the following…
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How do I fix this installation failed error message?
Hey, so I don't know what I am doing wrong here. I followed the directions suggested in this installation failed error message. I have restarted my computer as well. I tried to contact support but the link takes me to a broken page as well. Soooo please somebody help!
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Need serial code for my unregistered product
I noticed a couple months ago, serial codes for both registered and unregistered products have been omitted for security reasons. Today, I accidentally bought the Komplete 15 Select Electronic for Novation bundled with my product in the wrong account. I have not registered it yet and I know if I have its serial number, I…
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Can't log in to Native Access
Hello, I'm having trouble logging into Native Access. When I try to sign in, it doesn't work (the login either fails or nothing happens). I've double-checked my email and password, and I can log in fine on the Native Instruments website — just not in Native Access. I've already tried restarting my computer and reinstalling…
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Lores install
Hi, I have seen this problem on here but no real answers. I keep getting installation fail for lores, it says Native access and NTKdeamon need full disc access. But both have been given full disc access, so majorly frustrating. Downloading 70+ gig every time. I am saving to a external harddrive if that makes a difference.…
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ANY HELP?
30 OF THE PRODUCTS FAIL TO INSTALL. I'M USING AN EXTERNAL SSD. I MOVED LIBRARIES TO EXTERNAL AND TRIED TO REINSTALL AND THE ISSUE STARTED. I HAVE BEEN DOWN FOR 9 DAYS. IS THERE ANY INFO OR SOLUTION FOR THIS?
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CSS is never installed
Does anyone know why Cinematic Studio Strings never finishes installing? In the native access, it keeps installing, but it doesn't progress.
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Deleted Kontakt 6 App Keeps Reappearing in Native Access Browser
After completely uninstalling Kontakt 6 as per NI instructions, the application still prevails in the NA browser. Installation path shows a non-existent (unclickable) location. Subsequent uninstallation of NA (again, as per NI instructions) and re-installation did not solve problem either. Anyone here had the same or…
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Can not install Monark and other NI products
Hello all, I am trying to install my products on a MacBook Pro m1 running macOS 26. Most products install without fault. The following products fail to install and return the error that I should grant full disk access. I have done this but the error still persists. What can I do to install my products? I have tried…
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Native Access Update failed
I cannot open Native Access, it sticks on the "Self-Update" page, and that's it. I realize I'm stuck on Windows 7. But my question: I have 15 as of yet unactivated products from ProjectSAM. Costed thousands of francs. They ALL officially work on Windows 7 (that's why I bought them). But I can't use ANY of them, because I…
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format and reinstall
Hi, I just formatted my hard drive, but my entire music library is still intact on one drive. I've changed the path in Native Access to match, but it doesn't seem to be scanning because the whole library is failing—no sound, no functionality, missing files, etc. Is there any way to force a scan, or do I have to reinstall…
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Lores stopped downloading
Lores stops at around 50gb while downloading. What is the solution
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Can't install Library
Good afternoon, everyone! How are you? I just purchased the One Kit Wonder: Metal, but I can't install it. I installed Native Access 2 > added the serial number > tried to download it, but it didn't install. They told me to follow these steps:…