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support email ticket
Anyone knows how to talk to the support team, not to those silly bots. I'm trying to request support email ticket. It's pretty shocking customer service if you can't talk to a person about the issues.
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Native Access message “Download Failed”
I can’t update anything or install anything, new or old. Have a ticket open with NI on this but not hearing back. Tried a wide range of fixes up to adn including Native Access full reinstall. I’m on an M1 macbook pro, sequoia latest rev… Wondering if this is a known issue? Anyone here having a similar problem?
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Dont have the vst 2 and 3 on my File Management
Hello, I can't change de vst 2 and vst 3 location on windows (I'm on windows 10) Could you help me :( ? Have a nice day Me :)
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Problems to use Native instruments
I have used another computer for the time being, since I have some technical problems with my main computer. Therefore I have installed my instruments on this other computer. However, now I can't find all of my instruments in my main computer, only in a demo mode. In Kontakt 6 it's empty and in Kontakt 8 it's a strange…
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Regarding the installation of chamber strings
I installed chamber strings from Spitfire Audio and entered the serial code in Native Access. Normally, “Install” or ‘Locate’ should be displayed for that product, but “Add product” is displayed instead. Why is that? Also, when I click “Add product,” a folder selection screen appears, but if I want to move it to an…
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Order still in review and nobody from support is answering
My order for maschine 3 is still under review. It is "fantastic" that I paid for a product and did not receive it yet. First time ever that this happened to me. I sent 2 emails, talked with the support bot multiple times to try and fix it and NO ONE will answer my request for a thing that i paid. Can anyone help me with…
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Bug: Libraries on external drive need repair nearly daily
I store all my libraries on an external SSD. I just started experiencing an issue where the majority of my libraries need "repair" to locate the resource files ever few days. It's not simply every time I disconnect/reconnect the drive. I'll repair them, a few days go by, and then the problem reappears. I've tried both…
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My Reaktor 6 requires the installation of Native Access. But I've already done it.
I'm new to music production, and I'm currently installing plug-ins using vouchers from my hardware. Here is a video of my problem: https://drive.google.com/file/d/1zcp6X-5-C9bU67GHs0zsDfGeh-_4_1BZ/view?usp=drive_link Error window 1: Error window 2 Has anyone here encountered anything like this? I'd be glad if you could…
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How do you get NA to see NTK Daemon is running?
I have had no issues using Native Access for a while and then it auto-updated from 3.17 to 3.18 and now it does not work and I have no access to add my purchases to the library. I am running Kontact 8 and that still works, as well as all my other programs like Pulse. When I open Native Access it runs 5 or so powershell…
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Kontakt Slow to load even before I load an instrument/Sample Library
Hi Guys. So I updated Kontakt. It was working fine before, but now it takes over 2 minutes, just to Load an empty Kontakt instance, before even Loading an instrument or Sample Library. I am using FL Studio 2025, all up to date. I even tried it in Reaper and Studio one. It takes the same amount of time. It also takes the…
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We have detected a potential security issue with this account.
So I have tried to log into my NI account but get the error " We have detected a potential security issue with this account. To protect your account, we have blocked this login. An email was sent with instruction on how to unblock your account. " I have checked my email and I get no unblock instructions. I have also filed…
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picked nylon failed install
hi i have successfully installed many things on native access but picked nylon keeps failing, any ideas?? thanks
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Installation of Orchestral Essentials 2 fails
Although NI_Support_Tool, NTK Daemon, Native Access are granted Full Disk Access, the installation of Orchestral Essentials 2 with Native Access fails on my MacBookPro M1 running Sequoia 15.6 I have tried 3 times. It works on my Intel iMac .
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Installation Failed
I am trying to download most of my owned plugins and instruments. Some work however a lot say "installation failed". I followed the steps to amend this giving full access to Native Access, NTK Daemon, NI Hardware Agent and NI Host Integration Agent. There appears to be no consistencies as to which installations work and…
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Fail to install Project SAM libraries
Hi, Some of the (older) ProjectSAM - Cinematic Core Bundle NKS Store sample libraries, which I just bought, cannot be installed on max OS X. Native Access keeps saying "Installation Failed" although Native Access and NTKDaemon both have full disk access. I did everything the chatbot said, but it still doesn't work.…