problems with downloading just purchased

mrwiz2rd9

Screenshot 2025-06-19 094754.jpg

There seems to be an issue with the server and Native because every other purchase I'm having this problem

PK The DJ

There's no issue with the server because the product has to download before it installs. The picture clearly shows it's an install problem, but you've not provided any details about your setup. Where are you trying to install, and how much free drive space do you have in that location?

Possibly the other products have installed because they're smaller.

PoorFellow

https://community.native-instruments.com/discussion/46039/problems-with-downloading-just-purchased

Be sure that you are using latest version of Native Access for your OS

Your profile suggest that you are using Windows , if so the try the following :

Exit N.A. then run the NI reg tool and remove the product if it is there.

Then reboot computer

Then go to the N.A. download folder and if your download failed then the product installer most likely is left there , if so then run the product installer manually as an Admin

Then run N.A. as an Administrator to see if that helped.

FreimannMusic

Try using Urban VPN with a server in Germany. It's what helped me after 3 weeks of searching for a working solution.