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the email change

Zhengyan Lin

I cannot access my old email address, so I create a new one. but I still have some plugin products in the old email.

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Comments

Zhengyan Lin

is there anyone coming to help me?

PoorFellow

https://community.native-instruments.com/discussion/51253/the-email-change

https://community.native-instruments.com/discussion/comment/265150#Comment_265150

I cannot access my old email address, so I create a new one. but I still have some plugin products in the old email.

Please contact N.I. Support and ask them to merge the old account with the new.

Also please notice that when you contact NI support then you will receive an AI auto-response and it is important that you answer this response to let NI know that you still need their assistance. This is also valid in general , if you have a support ticket with NI then always respond to their emails as long as that you still need help , else the ticket will close.

Zhengyan Lin

I have response both in inmusic and my Google email. So what should I do next?

Zhengyan Lin

someone says I can post this in the NI community because there’re a lot of staff in the community.

PoorFellow

https://community.native-instruments.com/discussion/comment/265183#Comment_265183

https://community.native-instruments.com/discussion/comment/265184#Comment_265184

Please do not post any personal information here. Please respond to your Support ticket !

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