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Why is it so hard for Native Access to have a delete?

David Macklem

I can't understand why it's so hard for Native Access to have a delete function.

Is it really what Native Instruments wants, that every time I log in to Native Access, I have to have Ozone 10 when I have Ozone 12, and Absyth 5 and Traktor DJ 2…. why can't these be deleted with one click?

Is there some business/financial reason? Someone please explain.
Other companies' managers can do it.

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Vocalpoint

Native Access does installs and uninstalls. Not deletes.

It only lists what you have registered to your NI account.

And - you can install whatever you want. If you want Ozone 10 - install Ozone 10.

You can install or not install anything you want but your “master” listings cannot be deleted unless you instruct NI Support to permanently remove them from your account.

You will lose the license but you will get your wish - the deleted product will be gone from your view in NA.

VP

mykejb

Native Access can't uninstall a lot of products on a Mac. Most have a "How to uninstall" link rather than "Uninstall". Hopefully at some they'll all have proper uninstallers.

David Macklem

Thank you. Vocalpoint, does it mean I should write to support?

Vocalpoint

https://community.native-instruments.com/discussion/comment/270697#Comment_270697

Not necessarily. I guess I need to understand your question more clearly.

Is this a case of being annoyed simply because Native Access "shows" you Ozone 10 - onscreen - as part of your listings even though you clearly just want to use Ozone 12? Like maybe - you want to "hide" this old stuff?

Or is there an actual technical issue in here somewhere?

Kymeia

I think what you want is a per product 'hide' function - which is a requested feature. However there is already the option not to show legacy products which for me gets rid of the older iZotope installers amongst other things

David Macklem

I've deleted some products from my computer that were just taking up space, are discontinued, old, etc.

So everytime I open Native Access, I look at this.

How do I hide them? I don't see a "hide" function.

Kymeia

Like I said hide is a requested feature but there is the option not to show legacy plugins - which should work for earlier versions of Absynth and probably also izotope plugins if you have the later versions installed - but not for Reaktor as that is not a legacy product

Vocalpoint

https://community.native-instruments.com/discussion/comment/270710#Comment_270710

You may have clipped these in an incorrect manner - espeically with a "repair" tag added to that button

NA is retaining some old stale data here.

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