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How do I claim Ozone 12 EQ Free?
Hi, I'd like to try out the new Ozone 12 EQ as it's free. However, aside from it being incredibly hard to find on Native Access (I would expect a free product to show up pretty much everywhere and I had to actively search for it), I'm told I could not claim it. Note the tiny little unacknowledgement thing top right. So how…
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Need Help: Komplete 14 Ultimate won’t install on MacBook Pro M1 Max (tried everything)
Hey all, I’m stuck and desperate at this point. I own Komplete 14 Ultimate and after my MacBook Pro M1 Max was reset to factory settings, I haven’t been able to reinstall anything via Native Access. Setup: MacBook Pro M1 Max macOS Sequoia 15.6.1 Native Access 3 (latest) Problem: Every install fails with: “Installation…
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Native Access 3.18 is constantly forcing me to relocate/repair libraries (Mac)
Hello, This seems to be a problem affecting numerous people since the last update, but I am constantly needing to repair libraries as NA keeps losing track of them, despite my external drives not being disconnected or having any issues. It is causing significant frustration as I keep needing to repair. All disk access is…
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Transfer of id and no mk2 control software download available
I bought a second hand maschine mk3 over a week ago and i have the forwarded email with the transfer id codes for komplete select too. I trasferred the komplete select no problem, but in order to transfer id the maschine mk 3 I need to download the mk2 maschine kontrol software before trasnsferring the mk3, but it dd not…
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Failed installment
Mack Book Air M1 2020
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I have Ozone 11 standard thru Komplete Ultimate. How do I upgrade to Ozone 12? At what price?
When I bought Komplete Ultimate 15 earlier this year, I got Ozone 11 standard as part of the package. Now I see there's a release of Ozone 12. But I don't see how I upgrade through NI, or for what price. If I log into Izotope, it doesn't acknowledge that I even own Ozone 11 standard. Izotope wants the serial number, but…
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sample librairies failing to keep installed
Hello, for some reason, every time I open Logic, some Kontakt libraries appear as uninstalled. Even stranger, Rise & Hit shows as installed, but it's actually one of the libraries that's causing issues. Everything will make much more sense once you see the screenshots.
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Ozone 12 Modules still in "trial" mode
I have the Music Production Suite Pro,and went to place one of the modules on a track and it says it's in trial mode.All the single modules are in trial mode in fact. I'm a little confused as to why this is. I went to support and the zen desk thing is absolutely useless. I reinstalled Ozone 12 twice just to see if that…
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Stop installing
Hey there, my system wants to install "Ireland". ALl the files are downloaded, but the process keeps going for days (literally), and I cannot stop the installation. Any ideas? Thx a lot
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Updating and Installing
I am very disappointed in the way Native Instruments are doing things. I just updated Native Access and now it takes 5 hours to install an instrument and then the download fails. Number 2, I should be able to add another external hard drive to install these products without having to spend a grueling amount of time…
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Session Guitarist Electric Sunburst / Deluxe won't load.
I launched Kontakt 7 today and tried to open Session Guitarist Electric Sunburst / Deluxe but it says my version of Kontakt is too old. I have reinstalled both Kontakt and SG but to no avail. Am I missing something obvious? Kind regards, G
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I want to move Chamber Strings to SSD.
I want to move Chamber Strings to my SSD. Do I need to configure the settings on the Spitfire Audio settings page to move it to the SSD? Or is it sufficient to simply migrate it from Native Access?
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Maschine not working - Part 2
Why Can't why can't I get my maschine to work? Why do I have to install a bunch of garbage that I don't want and the item that I want doesn't even work? What happened to service center? That gone to?
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Native acces wont activate any of my licenses
After a hardware crash I have just reinstalled all my software on a new machine, Windows 11. I'm trying to activate the Komplete 15 Ultimate software. The Native Access version is 3.20.1 Native Access correctly recognize which products I have a license for and all is downloaded. However, no licenses will be activaterd when…
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Cannot Access Support Request Form – Need Help with License Transfer
Hello, I cannot access the support request form on the NI website. I need to transfer my Maschine MK3 including the Maschine 3 upgrade to the new owner, but the upgrade license is not transferring correctly. Could NI staff please help me submit a support request or create a ticket on my behalf? Thank you in advance.