Hi everyone,
Native Access recently released 3.11.1. This is a hotfix to address the situation where some users are no longer able to open Native Access. This was caused by an update to our build systems that unintentionally wasn't actively supporting MacOS 11 anymore. We managed to recover the issue and tested it with a user in this forum (thank you btw, was really helpful!), so we hope it fixes the issue for everyone else. To preface, this does not solve the issue with Loading Products, we're still on that but these users will be able to update to a fixed version in the future.
A note that this is a sign for us to look more closely at deprecating support for MacOS 11. Apple no longer supports it, our build systems no longer maintain it, so it's coming close to us stretching the limit of us supporting MacOS 11. We were planning to deprecate it around August, but are likely going to speed up the timeline. This is the first headsup I'll give, another coming soon.
For users who are unable to update NA due to the crash and would like to bypass it, please follow these steps:
- Windows: Go to Add or Remove Programs, and uninstall Native Access & NTK Daemon.
- Mac: Delete Native Access, and navigate to
/Library/Application Support/Native Instruments/NTK
to delete the NTK Daemon. Drag both to the bin and clear your bin.
After uninstalling the two apps, go to the Native Access homepage to install the latest version.
If this does not resolve the OS-level crash (where Apple shows a dialog that Native Access failed to open), please respond to this thread or DM me! We hope this resolves the issue.