Completely erase any trace of NA

SonikElectrik
SonikElectrik Member Posts: 4 Newcomer
in Native Access

Trying to reinstall all NI apps from scratch to get clean, fresh working apps. Over the years things have gone wonky and I want to get back to the begining.

When i install NA on a freshly installed OS on a new drive all my old account and apps are already 'visible' to the system, without me doing anything. My apps are showing as 'installed' when I have not even installed them yet, I'm starting with NA.

I used migration assistant to copy over existing user files from time machine, and obviously my NI and NA admin files have been part of that. I followed the instructions on the 'Roll Back To NA 1' help page by deleting all the NI files in Prefs and App Support folders.

Where else might leftover NI or NA files be that Native Access will be reading from to automatically get my login details, and installed apps?

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Answers

  • Outcast
    Outcast Member Posts: 18 Member

    Native Access will appear to know what's installed because you registered products through it. After you refresh, it will notice that you need to "repair" (or reinstall) them when it sees they are not located on your computer in the last known paths.

    Not sure if that helps.

  • victorp.sg
    victorp.sg Member Posts: 145 Advisor

    Are you migrating from an Intel-based Mac computer to an Apple silicon Mac computer? If you are, it is strongly suggested that you do a fresh installation of all application and plug-ins you are using on your Apple silicon machine, and copy data files from your old to new machine.

  • SonikElectrik
    SonikElectrik Member Posts: 4 Newcomer

    Thanks for taking the time to respond but neither of your suggestions are solutions unfortunately.

    NA knows what products I have REGISTERED sure, but it seems to know what products I have INSTALLED, incorrectly. The repair function is weak sauce. Its never fully worked for me. The reinstall function is what usually works for me, but in this case, I'm not given that option for some reason. This has worked in the past but its just not giving me that option now

    I'm migrating from Intel to Intel. I'm TRYING to do a fresh install. Thats my point. I was hoping for a fresh blank NA to re-download and install everything from, but no. Everything REGISTERED appears to be INSTALLED, and the NOT INSTALLED tab is blank (as is the UPDATES tab).

  • SonikElectrik
    SonikElectrik Member Posts: 4 Newcomer

    What I did do is go into another user account on my Mac and run NA from there, and I got a fresh log in, and all the UPDATEs and REPAIRS and REINSTALLs were active and functional.

    So there is some cruft in my ~/Library dragged across with the migration that, as I suspected, is causing odd behaviour

  • SonikElectrik
    SonikElectrik Member Posts: 4 Newcomer
    Screen Shot 2024-09-27 at 9.45.04 AM.png

    Screen grab of missing reinstall button

  • victorp.sg
    victorp.sg Member Posts: 145 Advisor

    When you migrate data, bits of information from your previous NI installation stored in your user account are also transferred. However, NI also installs other bits of information into your system /Library folder and /Users/Shared folder, which I believe wasn’t migrated across. Now your system is in a state of limbo in terms of NI installation. Either you reformat your system disk and start afresh without using Time Machine migration but copy your data files across, or follow the NI Support article in the link below to manually uninstall NI software: https://support.native-instruments.com/hc/en-us/articles/210291865-How-to-Uninstall-Native-Instruments-Software-from-a-Mac-Computer

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