Can't un-install Kontakt 7 properly

Doobox
Doobox Member Posts: 63 Helper
in Kontakt

After uninstalling Kontakt 7 following the installation paths in Native Access for un-install, emptying trash, and re-booting. When I open Native Access again it still sees a broken install of Kontakt 7 somehow. There is no directory "Kontak 7" at the path it thinks there is (see image)

CleanShot 2024-09-24 at 1 .23.32@2x.png

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Answers

  • Uwe303
    Uwe303 Moderator Posts: 4,205 mod

    Hello,

    yeah I have the same issue with some products, I just ignore it. But if course it shouldn't be that way.

  • Doobox
    Doobox Member Posts: 63 Helper

    I found the issue.

    Native Access says the path to the json file should exist here (which is my content library) see image.

    CleanShot 2024-09-24 at 2 .31.57@2x.png


    But it does not exist there, it existed here (on Mac at least)

    "/Users/Shared/Native Instruments/installed_products/{product}.json"

    Delete that json file and the product no longer shows in Native access as requiring repair.

  • Doobox
    Doobox Member Posts: 63 Helper

    Im making a quick utility application to avoid this tedium, which I can share later (maybe today)

    CleanShot 2024-09-24 at 2 .38.36@2x.png

  • Uwe303
    Uwe303 Moderator Posts: 4,205 mod

    Thx for the answer, I will try that on my windows system with the products I have that issue.

  • Doobox
    Doobox Member Posts: 63 Helper

    Anyone wants a copy of the MacOS utility app I have created to uninstall the products that are not currently un-installable from Native Access, please PM me here.

    CleanShot 2024-09-24 at 5 .28.53@2x.png

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