does live chat even work?

putmeincoach
putmeincoach Member Posts: 1 Newcomer
in Native Access

I've been waiting for over an hour to get in contact with a live agent and nothing…

How does one get in contact with support? I can't get Native Access to start on Windows 11 and I've gone through all the steps in the community pages to ensure that the PC is in the state required to run Native Access. Still no luck and no support.

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  • Uwe303
    Uwe303 Moderator Posts: 4,163 mod

    Hello,

    it might be an issue of the folder ransomeware protection, search for ransomeware protection then block history, there might be some entries with native instrument apps, just allow them.

  • SpaceCreation
    SpaceCreation Member Posts: 2 Newcomer

    Hello,

    Same with me. I'm waiting for ages to contant a live agent but no response.

    I'm registered to download MASCHINE incl. Komplete Elements and KOMPLETE ELEMENTS MK2 Maschine Edition (they both appear in my products' list with their S/N), but they don't appear on Native Access.

  • SpaceCreation
    SpaceCreation Member Posts: 2 Newcomer

    ..to contact a live agent…

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