Display froze

AlexFerrer · 2024-09-08T15:47:10+00:00

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Hi guys,

I have an issue with my Komplete Kontrol S49 Mk2. I can't access anything from the display; it's frozen on "Smart Keyboard Controller." None of the buttons are working. I bought the keyboard second-hand from the store, so I'm trying to use the key from the back of the keyboard, but it says it has already been used. I am waiting for an email from Native Instruments to see if we can sort this out. However, as far as I know, it’s supposed to work anyway. by the way im using ableton

Does anyone have any ideas on what could be wrong?

Thank you

Alex

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Kaiwan_NI

Hi @AlexFerrer if you can provide proof of payment, our support team will make sure the serial gets registered under your account.

I noticed you’ve successfully registered your keyboard? Have fun!

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Kaiwan_NI

Hi @AlexFerrer if you can provide proof of payment, our support team will make sure the serial gets registered under your account.

I noticed you’ve successfully registered your keyboard? Have fun!

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