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How to manage License Transfer for A49/61 - I'm getting confusing answers from support
Hello, I'm trying to transfer a Komplete Kontrol A49/61 controller license to the new user. However, I'm getting confusing answers from NI support, without a concrete solution. In an email they answered "By you removing the following two items from your account you are going to leave this product unusable as you are taking…
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Transfer ID#
I purchased a second hand Maschine MK3 from guitar center. Obviously i can not register it. However, i did finally find the Transfer ID# inside the box. The issue is, whoever wrote it down in pen writes like a child and nothing i have tried is working. There is probably an infinite amount of ways it could be wrote down. I…
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Maschine HW License Transfer
Hi, I am looking to sell my Maschine Mikro 2 and the only transferrable license I have is called: MASCHINE MIKRO Mk2 R3 HW. Does this license include all the factory content, software, plugin etc. Thanks
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I'm selling an s8 i bought second hand but never received license with it. However...
I just recently bought an s4 mk3 and have the license for that, previous to using the s8 I had an s2 mk3, which unfortunately was damaged at a house party. seeing as i own the license for the s2 mk3 and the software license as well then, and also the license for the new s4 mk3, would it work if I sell this prospective…
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Any downsides when selling Komplete 12 UCE upgrade?
Hi there, I'm owning a Komplete 11 Ultimate full version license, Komplete 12 Ultimate Collectors Edition upgrade license and a Komplete 14 Collectors Edition upgrade license. I know that selling the Ultimate 11 full version license will result in losing access to the other two products above since they require a full…
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No licence
Hi guys I recently bought an m32 controller but went to set it up and I don't have the licence, now I'm being ghosted by the seller. Will I have to just buy the software or is there something that can be done? Cheers
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License transfer - still long time to get through?
Hi all, sold my K14 standard upgrade license, as I've had a change of hearts, and went for the k14 ultimate instead. However, the automatic transfer ID have not been processed. How long time does this take? Just on day two, but last time with 2nd hand it was immediately...
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Bought used Maschine from Guitar Center, can't activate
I've filed requests with the NI support desk. Can we expedite the license transfer request? I purchased a used Maschine+ from Guitar Center a few days ago, tried to activate it with Native Access, got the message that the serial has been used, and cannot contact the original owner. GC has a 15-day return policy, and I need…
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Can someone help me with my license transfer ASAP?
Hi! I'm selling my second-hand bought komplete kontrol M32 and I am unable to transfer the licenses to the new owner. I've read that all licenses have a 60 day time period when they can't be transferred, but I've also read that NI can make exceptions with the assistance of support. Well the support has been quiet for quite…
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Where to sell NI licenses second-hand I no longer need?
Hi, I want to sell some licenses for numerous Kontakt libraries, they have already been confirmed as ready to be transferred. However I have little idea of where it would be a good idea to sell them. So if any of you have experience with any second-hand NI product selling, I would be very interested to hear what you did or…
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Can't transfer licence as the new user doesn't have base product
When trying to transfer my licence to sell my Maschine, I only had the option to transfer the Hardware licence and the Komplete 11 Upgrade licence. When the person purchasing it off me tried to register it would not let them, saying that "Your upgrade/update could not be activated because your User Account does not have…
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(help) bought my dream mk2 from guitar center but it nevercame with a no transfer id
i bought a maschine mk2 a week ago from guitarcenter online and when it got here i there wasnt a note or anything of the sort just the maschine and cable and now i cant register my new maschine cause i doubt the guitar center i bought from would heven have the transfer id and so now i have my dream controller but now im…
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Normal time for response from Support after they request info and I provide it.
I submitted a request for help and received a response early this morning asking that I provide an invoice and pictures of the devices I bought. Although I submitted all the info within about a half hour of the request, it has been 8 hours without any acknowledgment that it was received. I am just curious if they normally…
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I think my licenses are causing conflict with each other. I need your help.
First of all, I originally had 'Komplete 11 Ultimate', and I purchased 'Komplete 13 Ultimate Update'. And I wanted to sell it to someone else, but I couldn't get a license transfer for 'Komplete 13 Ultimate Update' because I just bought it. So, only 'Komplete 11 Ultimate' was sold through license transfer, leaving…
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Waiting for my License Transfer
Hey Native Instruments! I've been waiting for over a day for a license transfer. The seller has sent multiple emails and inquiries through your system, as have I. It's for a Maschine Plus. Unfortunately there's no online chat or phone support system so we have nowhere to turn. Can you please help this along? What's going…