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Request for Supervisor Review – Unresolved License Sync for Maschine JAM
issue with Native Access not syncing newly purchased products (Maschine JAM). However, the virtual assistant loops and closes the chat without escalating, and there’s no visible “Submit a Request” form or way to reach a human agent. I’m posting here respectfully to request that a moderator or supervisor review this issue…
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License transfer problem
Hi there, I'm selling my Komplete Kontrol S61 MK3 bundle, which includes the hardware and a Komplete 15 Standard Upgrade. I purchased these products over 7 months ago- so the 60 days limit is far over. In my account, the hardware license (KONTROL S61 MK3 HW) is ready for transfer, but the upgrade license (KOMPLETE 15…
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Looking for someone willing to sell me their Kontakt version 7 license
Hi, I run exclusively on Linux and unfortunately only version 7 of Kontakt works. Starting at version 8 it can no longer be used on Linux. I currently have the "Kontakt Player 7" working well in Ardour via yabridge + wine, and Native Access 1.14.1. So all I miss now to have Kontakt work is a serial number for version 7.…
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Upgrade Transfer Request Conditions
Hi everyone, I'm in the process of requesting a license transfer for my Komplete 15 Collectors Edition upgrade but want to double check on the required conditions of the new user. My Komplete order history is as follows: KOMPLETE 5 (DVD Boxset) KOMPLETE 11 ULTIMATE UPG for Kselect (1) KOMPLETE 15 COLLECTORS EDITION Upgrade…
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Bought from a second hand store and cannot find a way to get it registered again.
hello I recently bought a Mikro MK3 from a second hand store but my serial number is already registered. I’ve went through countless Reddit forums and all. It almost seems impossible to get it registered buying it second hand. Can anybody help me out on what I should I do.
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How can I connect a license in Native Access
Good afternoon. I have a Guitar Rig license, obtained in a free set. After installing Native Access, I got everything except Guitar Rig 7 Player. By clicking the Add Serial button and entering the serial number, I receive a message: "You have successfully registered the Guitar Rig 7 player. Now you can install this product…
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Maschine 3 licence transfer (2025)
I'm running Komplete 12 Ultimate in 2025. I'm trying to sell my Maschine 3 hardware. KOMPLETE 12 SELECT for HW is "NOT TRANSFERABLE". because it's been replaced by other stuff. So do I just transfer the MASCHINE MK3 HW by itself or is there something else the buyer will need to get it working?
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License Question
My S/N belongs to another person. What are my next steps to start using my Traktor S4. This was bought 2nd hand and I have no idea who the original owner was?
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Do I have to retain my crossgrade license if I have upgraded the product since the crossgrade?
I purchased Komplete Ultimate 9 with a Crossgrade license from Maschine MK2 many years ago. Since then I have upgraded Komplete and am on Komplete Ultimate 14 currently. Do I have to retain my license and Maschine MK2 hardware to maintain compliance with my Komplete version? Am I allowed to transfer my Maschine 2/Maschine…
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Anybody bought second hand units and received user and password?
Hi! I'm thinking about purchasing a second hand Maschine Mikro Mk3. My friends have Maschine Mk3 with the v2 of the software, and I would like to have this for now (I know I can purchase the rest of the samples and instruments apart to get the same with Mikro than with the normal version). However, I'm sure that most of…
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used Traktor
Am I wrong……? Somehow I have in mind that there's a Hardware License required for Native Instruments…isn't it? Is a HW license also required for a used Traktor Kontrol S4 MK2? I have seen offers; but mentioned that there is no license ( so I need to assume that there is no HW License as well) Any tips / experiences?
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What do I need to do when donating hardware to a school?
Hello. I have a Traktor S2 MK3 that I am donating to a school, and need to know what to do with respect to deactivating my registration, so that the folks at the school can use the hardware properly. Do I use the license transfer feature? If so, what is the best way to make the transfer? Thanks for any help y'all can lend.
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Any hope for secondhand owner of A25?
So I purchased this controller in Like New condition from Amazon and of course, the serial # is already registered. Let me first say that the chat function is infuriating; it opens new cases automatically if there is no agent available. If I can't manage to type 'Live Agent' at the right time it open a new ticket! When I…
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Maschine 3 license to trade
Hello. I just bought a Maschine 3 license: My current hardware is a Maschine Micro MK2, and I lost the CD where the serial number was printed, this hardware is second-hand, and I never got my license transfer. So I just bought this Maschine 3 license a couple of days ago, only to realize my MK2 is incompatible with this…
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I need help with installing the software for my Maschine MK1
Hiii, I recently bought a Maschine MK1 second hand with the installation disc for the software. The past owner told me he removed the license from his account so that I could use the license that came with it. But when I tried to register the license on native acces, they told me somebody already used it… The past owner…