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My old laptop broke, how do I get the license working on my new laptop for Traktor Pro 3?
When I try to put the license in to Traktor Pro 3, it says "this serial number has already been registered, if your account does not contain this product, contact customer support." My account does not contain this product and I have already contacted customer support, but I have not heard back, I'm just eager to get back…
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Why do i not get any (autoresponder)email from customer support?
I`ve bought a maschine+, a B-Stock from Thomann in Germany. The previous buyer activated the license but forgot to remove it before sending it back. I already opend 3 support tickets but never got any response from NI. I need NI to transfer the license. Could you help me @Jeremy_NI please?
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No option to obtain Transfer ID for Traktor S8 hardware?
I've sold my S8 and am trying to obtain the Transfer ID, but the unit is listed as non-transferable. Furthermore, the form process for submitting a ticket, keeps sending me back to my license list, and will not allow me to submit a ticket. Anyone have the direct support email address for NI?
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How do I transfer licenses and programs from old setup to new??
Please advise I am about to upgrade my computer from an old Mid 2011 IMac- MacOS Siera 10.12.6 system running Pro Tools 2018 12 to new Apple Mac Studio M@ Max Chip & the latest version of Pro tools and the latest Mac OS. What do I need to do make sure all of my Native Instruments programs,Licenses and plug ins transfer…
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How To Switch licenses for Guitar Rig 6 and Studio drummer to new computer ( Mac OS )
When i first bought Guitar Rig 6 And Studio Drummer , I put the licenses onto my Macbook . Everything worked great. But I Recently bought a new ( To me ) Mac Mini and have no idea how to transfer licenses over . Also , My Macbook is Completly Broken . it doesnt turno on , nothing so Im not sure if that makes it harder or…
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License transfer for a friend whose borrowing MK3
Hey team, I have a M+ and I'm letting my friend borrow my MK3 to try out and see if they like it. If I transfer the license/serial number, and say they don't like it and want to give it back, is it possible to send the license/serial number back? I'm assuming Support should be able to step in via ticket I submit, but I…
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Misscommunication on license transfer
I've recently purchased a second hand Traktor S4 Mk3. The seller was to transfer to me the license for the following products: TRAKTOR AUDIO 2 HW Traktor Pro 3 LE for TA2 Traktor Pro 3 Update TRAKTOR SCRATCH PRO 2 MK2 for TKZ2 ...and so I send him my email as I had previously created a NI account for such purpose. However,…
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how to reinstall native instruments to new computer.
In searching for information regarding what to do with Native Instruments when I get my new computer. It appears you have to reinstall on the new computer, however all my Native Instruments content is on external ssd's and I will migrate my old iMac to the new m3 one when it arrives. How can I have all my software…
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Tranferring to new owner
I sold a maschine studio to another person, released the serial ONLY for the unit and they tried to register but get an error. The error that the person sent me: "it says I don’t have the base product.. The suffix "ism" creates division" I purchased a MK3 and added it to my account and am using the 2.0 software that I…
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Question regarding Expansion bundle for MASCHINE+ (Purchase from reseller)
Hello Native instruments community! Im' the happy new owner (soon) of an MASCHINE + - Given that the current New Year promo includes expansion bundle i though now was the time to buy it :) I have one question though - I purchased with my local reseller (Thomann DK) on january the 5th, and when asked about claiming the…
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How can I give Traktor Pro 3 to someone else ?
I purchased this software as a gift for my brother. But he already has a native access account and i bought the software with my own email adress... I tried to use 'transfer license' mecanism but it seems it is not the right way since there nothing to transfer in my account according to the automatic answer on the website.…
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Registered Product to the wrong account
Please help! My friend left himself logged on to Native Access on my computer. When I registered a new product, consequentially, it ended up being registered to his account! Now I can't register it to my own account! What do I do please help! Otherwise I have just wasted $180 for a VST I can't even use! (PS, I have also…
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how can i use my second hand mk2?
I need help i bought a maschine mikro mk2 second hand from a thrift store. My problem is i don't know the previous owner. Can someone help me?
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License Transfer for Maschine MK2
Hello, I own and use a Maschine MK3 with Komplete Ultimate 14. I also have an old Maschine-MK2 that I would like to sell. Before requesting the licence transfer for my Maschine-MK2 I want to make sure it will not cause any problem with my Maschine2.x software + MaschineMK3 environment. The license to transfer that seems to…
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Please help me with the transfer
First of all, I already received the Transfer ID from the seller And I thought I had completed the transfer, but it didn't apply When I tried to apply it again, it said it was already registered I asked through support, but they told me to prove the purchase, but I don't have a receipt because it was a used transaction For…