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License Transfer Issue - What is the Expected Timeline for Completion?
Hello Native Instruments community, I recently purchased a Maschine MK3 from a local seller who claimed to have unregistered the license. However, despite their assurance, I am still facing difficulties in registering the license. I have attempted to reach out to Native Instruments support via email, but unfortunately, I…
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Transferred NI Licenses
Hi, I recently transferred some product licenses from a friend's account to mine with his permission but when I went to download my new products and register the serials I get this pop-up, The "here" link leads to a broken page and my product doesn't show up in my Native Access Library can anyone help?
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Regarding new Select version with older updates/upgrades
I'm trying to buy K14S second hand, but the guy couldn't release his Select11 license for some reason... His path was as it follows: K11Select - K13S Upgrade - K14S Update. We're not sure, but I was wondering if his upgrade and update licenses would work if I would buy Komplete 14 Select and combine them with those…
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how do i get someone in the chat to respond to me?
so I bought an s2 from a friend and have been trying to get the license transfer done. he did his side of it and sent me a link so I can use traktor 3 that is packaged with it. could get the code to work as the serial number on the s2 hadnt been unregistered on their end. I spoke with someone via chat the day after that…
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How to escalate ticket due to no response
I've made a ticket, but no one has responded to my following questions for more than a week. Have some problems with license transfer with a Komplete Kontrol Keyboard as the original buyer can't get access to the email he registered it under. I can't find the customer service number anywhere so can anyone let me know how…
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Hardware License Transfer for Machine MK3 Resale - Will the Buyer have Access to Software?
Have read through the support page for license transfer, but I want to to specifically confirm that a second-hand buyer will be able to download the MK3 bundled software when they register the transferred license. Not sure if there are different rules for the MK3 hardware.
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Purchases on more accounts, can not load Kontakt libraries
Hello! I recently bought Kontakt 7 registered on my personal email. In the past I bought some Kontakt banks on my artist email which is different and now I cannot load the serials into Kontakt as the email addresses are not the same. Is it possible to change my Kontakt 7 license to the emailadress used to buy the kontakt…
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Second hand license issues
I have been trying for weeks now to contact NI about this. Still they have not given me a simple answer of how to get this item working. I do not have license key as the one it was suplied with doesn't work and would like to have that cleared and changed to my account. Why is this so hard? all the FAQ stuff just runs you…
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[Duplicate Discussion !] How do i get a lisence transfer to myself?
My situation is a unique one and i think it would be best if i can talk to a real person at native instruments about it. This might be my best chance. My father gifted me his traktor s4 mk1 and also the installation disc which comes with "traktor pro s4 software". for various reasons (mostly because of the age of the…
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HELP! Can't transfer license!
Hello, I just bought this account from another one, and I want to transfer Komplete 13 Standard to my own account, so I can buy another upgrade package and upgrade to K14 CE. Now the problem is the status of Everything in this account is "Not transferable" I don't know what to do Please help me
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transfer licencse?
I own a maschine 1 and a maschine 2. I have register software for both. I just purchased a maschine +. Can I sell my maschine 1 an transfer the license for only this unit?
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I can buy Komplete software
The seller says, I am not the original owner of the Komplete software I am only selling the physical discs I really cannot answer your question about license transfer . I would accept a return for any reason if you pay return shipping.
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license already registered?!
My father recently gave me a Traktor S4 mixer mk1 (pretty old). he also gave me the installation disc. everything was going smoothly until it came time to activate the Traktor software (with came with the disc). first of all. it directed me to "service center", which I soon found out was discontinued. so I just said "F it"…
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How do you check support ticket status for license import?
I submitted a ticket last week on importing a Maschine Mikro Mk3 serial to my account after purchasing it from Guitar Center and... Honestly have no idea if it went through as I wasn't sent an email that the support ticket was received. Did I make a mistake anywhere or is there just no way to check the status of this?…
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Licence transfer issue - Maschine Jam
Hello - I bought Jam on EBay. Fully boxed with all licenses , serials in place . The seller only indicated that I’d have to register it. I now know that he needed to provide a transfer ID. He didn’t. He’s not replying and EBay won’t help. i have fully purchase details , photos, and photos of the original ID and license.…