Help! - music store has no transfer code for used Maschine MK3

DavidL2415
DavidL2415 Member Posts: 1 Newcomer
in Maschine

After purchasing a used Maschine MK3 from a reputable music dealer in another state, they contacted me to inform me the seller did not leave a transfer code. I checked the NI website and all directions point to contacting their Support Team, but I cannot locate an email address or web form to send them a message. Help! I'd like to complete the purchase but only if I can get a transfer code and the needed software from Native Instruments. I sent an email to the general info@ email address at Native Instruments, but received a reply that directed me to the same page of their website with no link to communicate to support!!

Please help!
David

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  • PoorFellow
    PoorFellow Moderator Posts: 6,570 mod
    edited November 2024 Answer ✓

    Please contact N.I. Account Support. I think that they do not work weekends but there ought to chat support available day time on work days, now also for registration issues. Else you can/will open a ticket which you ought to be able to do anytime.

    In case of you need further guidance : How to contact NI Support

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 6,570 mod
    edited November 2024 Answer ✓

    Please contact N.I. Account Support. I think that they do not work weekends but there ought to chat support available day time on work days, now also for registration issues. Else you can/will open a ticket which you ought to be able to do anytime.

    In case of you need further guidance : How to contact NI Support

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