How to open a license transfer ticket? (Getting lost in the AI loop)

Karel

I purchased a used Maschine Mikro MKIII from a local second-hand shop. A well-regarded franchise that takes care to track ownership details of all items they sell.

After purchasing I realised a license transfer would be needed, so I contacted the shop. They have not been able to reach the previous owner after several attempts. The next step on the relevant support page says I need to open a ticket with NI support, but the AI chat interface is buggy. I waited for 3 hours as the queue jumped around between 5 and 10 users ahead of me, going up and down until eventually I got a message saying no agents are available and a ticket has been created.

I can not find a reference to this ticket anywhere, and have no way of knowing if the AI bot was perhaps hallucinating this step in the same way it may have hallucinated queue numbers.

Posting here is a bit of a last-resort. Please let me know if there is a way to create a support ticket that returns some kind of confirmation that the ticket exists.

Regards,

Karel

Jeremy_NI

@Karel I see that my colleagues got back to you since you posted here. Sorry for the poor experience with our chatbot. There is no email confirmation at the moment when you submit a request. I'm forwarding your comments and experience to my colleagues.

Jeremy_NI

@Karel I see that my colleagues got back to you since you posted here. Sorry for the poor experience with our chatbot. There is no email confirmation at the moment when you submit a request. I'm forwarding your comments and experience to my colleagues.