Registering a Product that was purchased off amazon used and can't contract owner for transfer

TICKET NUMBER: 4686648

I just purchased a complete control 61 MK3 off of Amazon, used. I have a project that is due on Monday, 10NOV25. When I went to register the product, it said that the serial number was attached to another account. I’ve created a ticket; however, based on everyone else’s responses about how long it takes for someone to get in touch with them and provide actual support, I want to know what I can do to have my ticket escalated as soon as possible? I use native instruments on a regular basis, and I have been a native instruments customer since 2006. That’s almost 20 years. I am really hoping to have this issue settled asap, as my other keyboard went out on me, and the flow of this keyboard allows me to move much faster, getting things done. If I can’t get it fixed and miss my deadline, that is going to cost me. I am already trying to use Maschine, but the flow isn’t the same for me. I truly hope you guys can come through. PLEASE HELP ASAP!

TICKET NUMBER: 4686648

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Komplete Kontrol Keyboards

License Transfer

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S61 MK3

customer care

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John Cotner

I hope to hear from someone soon!

JesterMgee

Being the weekend I don't think NI will get back to you by Monday, they don't work or offer support over weekends.

As far as I understand, it is not a requirement to register the keyboard to use it, I believe KK should be a free download from Native Access if you are already a customer, just check if it is available as a download in your Native Access.

Registering unlocks the included content but if you simply need the keyboard to do work and not the content then that should be possible. Otherwise, nothing anyone can really do until NI are back at work.

victorp.sg

There is no hardware lock on NI keyboards, so if you have the latest version of Komplete Kontrol 3 and Kontakt 8 (Player) apps, you are good to go whether you register your keyboard with NI or not. Registration just adds the bundled apps and plugins to your NI user account and Native Access, and of course the serial number of your NI keyboard.

timrae_NI

https://support.native-instruments.com/hc/en-us/articles/17475516788893-How-Can-I-Use-My-Kontrol-S-Series-MK3-on-a-Different-Computer

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