It's been over 48 Hrs …. :-(
The new owner is eager to complete the registration process to begin using the device.
any tips on what i should do ?
Did you receive a ticket confirmation ?
Politely update your existing ticket…
.
Hi everyone I am waiting for the software transfer codes from my seller who I purchased a Maschine plus and komplete 61 and jam but NI have not responded for nearly 3 days anyone help please?
iOS 16? Do you mean MacOS Tahoe? You can't run the software on iOS.
Seller wrote 48 hours and he is already dealing with the issue , nothing that you as buyer should do as long as seller is on it…
yeo got the auto reply … and reply back at the 48 point . but still nothing :-(
' Dear customer,
thank you for requesting a License Transfer.
We have received your license transfer request and we will process it as soon as possible with our Registration Team. Your license transfer requests may take up to 24 hours for us to process, sometimes even sometimes 48 hours, from Monday to Fri' ……
Hi am on the seller and Jedi1711 is the chap who purchased my machine plus plus other bits …
if anyone can help ….. my post is on
i ask for an update …
" Hi any chance we can have an update, please. All the best,Paul "
lets hope they process it soon
Since you got the notification that the ticket has been opened correctly and since I notified someone NI , and since they did not comment here then alas then you will have to be patient and wait some longer.
I am sure that NI will get back to you as soon as they can.
the transfer code won’t work because it’s stating I don’t have the appropriate base product
now I am getting a message when loading the transfer ID The update/upgrade could not be activated because the user account does not contain the appropriate base product? Please can someone help?
transfer ID
code won’t work as im getting this message! The update/upgrade could not be activated because your user account does not contain the appropriate base product? Please can someone help?
What product are you trying to transfer in?
VP
Hi, Maschine plus
Well - pretty sure that error message is legitimate and requires a precursor (prior base product).
There is nothing that can be done here on the forums for this.
You will need to enter a ticket with NI Sales support and see what they can do for you.
Tip: Remember that Support - does not work weekends.
Depending on where you live - the workday is winding to a close (2:50pm in Germany right now)
Please adjust expectations accordingly.
The person who purchased the mahcine plus .. is geting an error.
They get an error ‘ The update/upgrade could not be activated because your User Account does not contain the appropriate base product.’
This can not be correct as I have transferred ‘ Literally everything except my hardware license for tractor' ‘ all have have left is ' TRAKTOR X1 MK3 HW '
And it was all working for me … so i don't understand how it's missing anything.
