NI never sent me a transfer ID, no help by submitting a ticket

Zop

I recently put in a request to transfer my old Traktor software along with update versions, Traktor sent me the email with the serials for each product stating they are ready for transfer however never provided a transfer ID needed for the new owner to Transfer into his account.
I also can’t see anything under “My Transfers” on my account nor do they show I’m my products.

I’ve tried to open multiple tickets but every one is replied to with some generic AI email which does not help, then if I reply to that email I’m never responded to.

PoorFellow

https://community.native-instruments.com/discussion/50834/ni-never-sent-me-a-transfer-id-no-help-by-submitting-a-ticket

I’ve tried to open multiple tickets but every one is replied to with some generic AI email which does not help,

Once you have received a ticket confirmation then opening multiple tickets serve no purpose other than create confusion and further delays. The generic AI response is standard and you do indeed need to respond to that to let NI know that you still need their help and that the AI suggestions were of no help.

then if I reply to that email I’m never responded to.

What typically has happened is that the NI response was lost for some reason , e.g. shot down by ISP anti spam measures or something else. It also happens the the NI response for some reason has been sent to a previously used email address.

No matter then you need @Jeremy_NI from NI forum Customer Care to check what has gone wrong here. But he does not work weekends or holidays and will have a busy first day when back to work and some times his return is delayed. So expect him to arrive here some time start of next week…