Tranferring to new owner

marchvet
marchvet Member Posts: 6 Newcomer

I sold a maschine studio to another person, released the serial ONLY for the unit and they tried to register but get an error.

The error that the person sent me:

"it says I don’t have the base product.. The suffix "ism" creates division"

I purchased a MK3 and added it to my account and am using the 2.0 software that I originally paid for the upgrade. Could that be causing issues?

How can I resolve this?

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