No option to obtain Transfer ID for Traktor S8 hardware?

AndrewGood

I've sold my S8 and am trying to obtain the Transfer ID, but the unit is listed as non-transferable. Furthermore, the form process for submitting a ticket, keeps sending me back to my license list, and will not allow me to submit a ticket. Anyone have the direct support email address for NI?

Kubrak

@AndrewGood

It is a bit counterintuitive. The question "Have you applied for Licence Transfer" you have to answer Yes. They mean by that question if you have tried to apply for Licence Transfer, not whether you have successfully applied....

And continue further several questions. You endup with Support Ticket form.....

Kubrak

There is no direct support email address. One must use Support Ticket. Or maybe, LiveChat still works, I am not sure....

AndrewGood

https://community.native-instruments.com/discussion/comment/129653#Comment_129653

That's unfortunate, because there isn't a support ticket path through the form. It always leads back to the account list of licenses.

Kubrak

@AndrewGood

It is a bit counterintuitive. The question "Have you applied for Licence Transfer" you have to answer Yes. They mean by that question if you have tried to apply for Licence Transfer, not whether you have successfully applied....

And continue further several questions. You endup with Support Ticket form.....

AndrewGood

https://community.native-instruments.com/discussion/comment/129848#Comment_129848

Ah, ok! Thanks so much for your help!