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Transfer Request
I have an X1 MK3 that I'm selling to someone else. I've had it less than 60 days which means the online transfer request system doesn't work yet. I need someone at NI to manually kick things off, as per the documentation. I'm posting this in the hope that a mod or someone at NI sees this and can help because the official…
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How long does it usually take to obtain Transfer ID from Native?
Hello, i'm re-selling Maschine plus. To the best of my knowledge, i uninstalled all the software that was bundled with the unit, then requested a Transfer ID via the appropriate page on the NI web. Does anyone know how long does it usually take for Native to reply/send the required transfer info? P.S. I absolutely loved to…
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Is there a way to use a transfer code for Komplete Select that is hardware locked?
Is there any way to remove the hardware lock for a second hand license for Komplete Select Electronic? I purchased a second hand license for Komplete Select Beats and Electronic and received the transfer codes, however it appears one transfer code is hardware locked. It states the following: Komplete 15 Select Electronic…
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used Traktor
Am I wrong……? Somehow I have in mind that there's a Hardware License required for Native Instruments…isn't it? Is a HW license also required for a used Traktor Kontrol S4 MK2? I have seen offers; but mentioned that there is no license ( so I need to assume that there is no HW License as well) Any tips / experiences?
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Traktor Pro 3 license availability & Numark 4Trak compatibility with TP4
Hello everyone, I’m trying to contact Native Instruments through the Support Center, but the chat and ticket page fail to load on my side, so I’m posting here instead. My main issue is related to controller compatibility and licensing. I own a Numark 4Trak, which—based on my tests—appears to function correctly only with…
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Unable to Add Additional Contact Details to My Account
Hello Support Team, I’m trying to add additional contact details to my Native Instruments account, such as a secondary email address or a mobile number, but I don’t see an option to do so. My current email address is linked to my broadband service provider, and that service will be terminated in two weeks because I’m…
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Cross-platform license transfers
I may be switching platforms between Windows and macOS. Can NI programs be transferred across platforms? I've yet to use my NI products (I believe it was Komplete Suite 13 around 5 years ago), but may have downloaded part of the suite at some point. This is a time-sensitive question as I'm poised between returning a…
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Which License do I need to transfer when selling my Kontrol S4 MK3?
Hey there, I have already sold my Kontrol S4 MK3 and want to provide the new owner with s transfer ID, but in my account in my registered products there is no S4 MK3. Is it "TRAKTOR PRO 4 UPDATE FOR HW" that I need to transfer? But this is an update and not a Full License? Or do I even have to transfer anything, because…
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Machine Plus : License Transfer Request
It's been over 48 Hrs …. :-( The new owner is eager to complete the registration process to begin using the device. any tips on what i should do ?
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Registering a Product that was purchased off amazon used and can't contract owner for transfer
TICKET NUMBER: 4686648 I just purchased a complete control 61 MK3 off of Amazon, used. I have a project that is due on Monday, 10NOV25. When I went to register the product, it said that the serial number was attached to another account. I’ve created a ticket; however, based on everyone else’s responses about how long it…
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Maschine MK3 LICENSE
Recently, bought a used Machine MK3 from guitar center. I had a few options but chose GC since I could finance the payment - was also aware that there is a licensing transfer process so I thought they would take the proper steps to unregister the product for it to be ready to use for the new owner. This wasn't the case…
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I bought Kontakt 8 and it is still in DEMO mode
Hello. Let me explain, I bought Kontakt 8 yesterday from my main PC and I can't get it to work on my laptop. It shows up in DEMO mode. I have already uninstalled everything from my main PC and my laptop to see if it would work, but it's still the same, and NI support hasn't responded to me!
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License transfer problem
Hi there, I'm selling my Komplete Kontrol S61 MK3 bundle, which includes the hardware and a Komplete 15 Standard Upgrade. I purchased these products over 7 months ago- so the 60 days limit is far over. In my account, the hardware license (KONTROL S61 MK3 HW) is ready for transfer, but the upgrade license (KOMPLETE 15…
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License transfert Komplete 14 Ultimate
Hello everyone, I sold my Komplete Kontrol S61 MK2 with the included Komplete Ultimate license. I immediately received the Transfer ID for the hardware, but after more than 7 days I still haven’t received the one for Komplete Ultimate. I already tried submitting the transfer request multiple times, but nothing happens.…
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Request for Supervisor Review – Unresolved License Sync for Maschine JAM
issue with Native Access not syncing newly purchased products (Maschine JAM). However, the virtual assistant loops and closes the chat without escalating, and there’s no visible “Submit a Request” form or way to reach a human agent. I’m posting here respectfully to request that a moderator or supervisor review this issue…