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Ticket ignored since July 6th after unfair sale exclusion due to support delay - Ref: 4915706
Hi everyone, I need assistance from a moderator to escalate a commercial ticket that has been ignored since July 6th. Here is the timeline of what happened: June 21: I opened a ticket requesting a refund for Spotlight Cuba (bought on June 2nd) with the explicit goal of upgrading to the Complete Spotlight Collection, which…
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Maschine Mikro Mk3 + M32: How do I control Group FX from the M32?
I’m using Maschine 3 with a Komplete Kontrol M32 along with a Mikro Mk3. I can control plugin parameters perfectly when the plugin is inserted on a Sound. Pressing PLUG-IN lets me page through the Sound’s plugin chain and the 8 knobs are automatically mapped. However, if I insert the exact same plugin on the Group instead,…
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Rane A-trak(tor)/70 Battle mixer Map - beta testing
Hello all, for the last couple months I have slowly but surely been mapping my Rane a-trak to give me all the features I want- as a sort of alternative to the z2 (a pillar to climb, I know), this is across 8 files so far 4 for deck A & 4 for deck B. This is a very big write up as this is also a pseudo manual There's a few…
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How to get in touch with our Customer Care
We're here to help! If you need assistance, please get in touch here: https://support.native-instruments.com/support/home Need Help Right Away? For immediate assistance, you can chat with Riff, our 24/7 multilingual virtual support agent. Riff can help resolve many common issues instantly. If your issue requires further…
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Native Access opens and after loading products the program disappears.
Hi I am in trouble with Native Access. The program is closed shortly after starting. I opened a ticket to NI, but no human seems to help me. I did all the stuff the bot forced me to do, spent hours of time, but no result. I sent them a video an log files of NA and NTK Daemon. I got no response to the files. Because I have…
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Maschine 3.6 Update not showing in Native access or Maschine+
Hello,I received an email announcing the MASCHINE 3.6 update, but it doesn’t appear under Updates in Native Access, nor does it show up under Settings > System on my MASCHINE+. I was really looking forward to this update, so I’m disappointed that I can’t install it. Is there anything I can do to resolve this issue? Thank…
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Komplete Kontrol 3.5.4 is available
Komplete Kontrol 3.5.4 is now available. This is a small maintenance update focused on improving performance and reliability, especially when using Kontrol S-Series hardware. What’s new Improved performance when changing plug-in parameters from Kontrol S-Series MK3 Fixed an issue where Kontrol S-Series MK2 level meters…
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Traktor Kontrol Z2 echo on line in when traktor is on .
Hello, i have this problem with my Z2 that has passed thru all the 3. versions of traktor and now even on 4, everytime i play something from a device connected on the line in of the mixer on the mic side i get echo or distorted sound but that happends only when the mixer is connected to the macbook and the traktor software…
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Novation FL Key 2 NKS support missing
Hi, The Novation FL Key 2 series is noted as having NKS support but I can't see them listed in Kompleate Kontrol at all, only the originals are listed and attempting to use the entry for the originals does not work.
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Bitwig Studio - Bitwig Device Library for NKS-like Integration without Komplete Kontrol
Bitwig Studio has customisable remote controls for devices and plugins which are rather like NKS mappings but with several advantages. For a start the editor for creating them is much more flexible than Komplete Kontrol's NKS editor as you can freely move around pages and also map the same param to multiple pages (eg if…
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"Cracks" sounds on really powerfull PC
Im past I used Maschine 3 on a MacBook Pro M1 and everything was ok, but now I've switched to a PC. My config: Intel Core i9 (14900K) 64 GB DDR5 RAM M2 SSD RTX5090 (but it doesnt' matted, I guess) I've tried everything, but I can't figure out how to get rid of the intermittent popping sounds when I press the pads. Could…
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BUG? Kontrol S MK3 (v2.1.3) Cubase Meter Display Duplicates Page 1 on Pages 2+
I want to report a highly reproducible and critical bug regarding the Kontrol S MK3 and Cubase integration on the latest v2.1.3 update. The level meters incorrectly duplicate Page 1's activity when banking to Page 2 and beyond. Environment: OS: macOS 26.5.1 DAW: Cubase pro 15.0.30 Hardware: Kontrol S MK3 (Firmware v2.1.3)…
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What is happening re. Rosetta requirement in NativeAccess 2 elimination?
Seriously what is happening with the removal of the need for Rosetta in NativeAccess 2? Mashine 3.6 is now released and I still can't update!!! So far out of date now… DO NOT SUGGEST INSTALLING ROSETTA!
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Pitch Bend wheel issues - S88 MK2 in Logic Pro X
Hello all Logic V. 12.3 Komplete Kontrol 3.5.4 S88 firmware up to date v.0.5.9 So my Pitch Bend wheel on the S88 recently started to only step down any sound / patch / instrument preset by a major triad. No "bending" of any kind, moving the wheel up or down has the same effect - just a major triad down, that's it. I…
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Closing Maschine window causes crash
I have one quite small Maschine file that I created that causes a crash if I close the Maschine window in my host (Fender Studio Pro 8.1.1). It works OK in standalone, but it crashes whether I use an Audio Unit or VST version of the plugin. I can load any other Maschine file, other that this one that I made (starting with…