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How can I change my email address?
Hello, I would like to change my email address, which has unfortunately been hacked and I no longer have access to it. I can see that I can't change it. How can I do this ? Thank you in advance :)
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Mix Recorder Bit Rate
In Traktor Pro 4 (4.41.22), the bit rate for mix recordings varies between 1411kps for some and 3072kps for others. I don't think I've changed any settings; can anyone offer an explanation?
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Kontrol S88 MK3 "Library" button not working in FL studio.
Hi, I have a S88 MK3 keyboard connected to FL studio. When I open Kontakt 8 (Or Kontakt Kontrol) I can't browse the library from the keyboard screen. Neither "Library" or "Plugin" button is lit. The "DAW" button works fine. Attached is the image of my settings. What could be wrong?
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Kontakt 8 - Can't see note information at bottom left anymore
Hi, I just upgraded my Komplete and I now have Kontakt version 8. Until Version 7 I could see note information at the bottom left of the window, which I need for a library I have made. I cannot see this anymore in version 8, and can't find an option to display it. Can you help me find it please? Thanks a lot Best regards -m
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How can I access to K7 "compact view"?
Hello, I used to play a lot with K7. Now that I'm about to receive a Kontrol S49 MK3, I decided to try K8. So I installed K8 player. There are great improvements, but also some frustrating experiences, especially in terms of GUI. In K7, when loading an instrument, you directly have access to a "compact view" where only the…
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Old Kontakt Factory Library for Kontakt 7/8 owners
Can owners of the full version of Kontakt 7 or 8 obtain the old version of Kontakt Factory Library? I do not own Kontakt 6 or any older version.
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Can't find Factory Selection 2 in Native Access?
Hey guys, I'm new here, please help! I downloaded Komplete Start here https://www.native-instruments.com/en/products/komplete/bundles/komplete-start/. After that, I installed Kontakt Player 8, however I can not find Factory Selection 2. And I have searched in "Discover Tab", still not find it. How can I solve the problem?😀…
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Guitar Instruments not Playing in Kontaklt 6.8.0
Hi, I'm having an Issue with Kontakt 6.8.0. All of a sudden my Guitar Instruments are not opening in Kontakt. Strummed Acustic 1 & 2 and Electric Sunburst. Everything is updated to the latest Version. All my other Kontakt Instruments are working just fine. Anybody had this Problem? Cheers!
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Update problem with Komplete Kontrol S49 MK3
Hello Following the purchase of a Komplete Kontrol S49 Mk3 keyboard in December 2025, the keyboard required an update before first use, but crashes and cannot be restarted for use. Does anyone have a solution, please? Thank you in advance, I would really like to find out! Olivier
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EQ issue MX2 with Pro4
Hi The left deck high EQ keeps moving to the 10 o'clock position on the screen in the software, when the knob is in the 12 o'clock position on the mixer. I'm guessing the potentiometer has a physical fault on the MX2?
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Modulate x-y pad within Maschine 3
I was wondering, can I (and if yes, how) put the X-Y axes on macro nobs within Maschine 3? If not, is it possible within Abeton? This for live performance and record automation. Edit; I do have the full version of Massive X
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Native Access downloads fail on multi-user computer
Hello, I am not a Native Instruments user but an IT support technician. I am working to resolve an issue with a Mac lab at one of our schools that uses Native Access. SUMMARY OF ISSUE Native Access will only download files for the user account it was initially installed on. For each other user on the computer, they…
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Main volume control in Kontakt keeps going back to default mode in Sibelius
When I'm in Sibelius, and using Voxos, the sound in Sibelius is too quiet to match a piano vst. I adjusted the volume slider before I start playback, and it's good, but as soon as I go back to the beginning of the score, the slider goes back to it's default position. I'm not sure how to stop this happening. Is there some…
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Modulation Editor: Height cannot be stored
Whenever I start Maschine 3.4.1, I have to adjust the height of the Modulation Editor to my needs with the mouse. That annoys me too much.
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Loading Project Failed
Hey everyone! I’ve run into a problem: I create a project on the M+ (in standalone mode), play, save it. Then I load this project again, everything works, but after some time, on the next attempt to load the same project, I get the message “loading project failed.” And all the progress is lost. That’s it — the project…