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Nonexistent Customer Support
I get it, it's holidays, but I've spent over $4,000 on this company over 15 years and they reward me with not letting me access my purchased software. I recently purchased a Used Micro Mk3, the serial number was scratched off so I couldn't even register it. So I purchased the Maschine Mk3 software online, and that worked…
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traktor pro
I transferred my own software to someone. I don't have that person's email right now. I have a Traktor S2 mk3 device. But I cannot use the device. When I write the serial below, it gives an error. If I send a new email, can you help me to assign the software to the new email?
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New Computer, libraries not loading
Hello, I recently acquired a new PC. I transferred my programs and such over to the new computer. For some reason when I open kontakt it will not remember analog dreams, hybrid keys, or ethereal earth. I have tried using the updates found of this page: Initially they work. But when I restart my computer it did not. I do…
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Host Integration causing dictation on mac without being enabled, some buttons dysfunctional s88 mk2
Heya folks, I'm going to try and explain this problem to the best of my ability since I haven't been able to find it anywhere else online: To preface, I run my KOMPLETE S88 through ableton via komplete kontrol for live gigs and such. I've been doing this for a while on windows, which was working totally without issue, but…
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How to send Maschine 3.0 projects to Maschine Plus Standalone?
At the moment I can't transfer Maschine 3.0 desktop projects to my Maschine Plus Standalone for performance or working on a song while I'm not in the studio. That's really annoying because going back and forth between desktop and mobile is an important part of my workflow and one of the reasons using Maschine! Did anyone…
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Music folder does not update in Traktor
Hello everyone, I have a problem with my music folder and newly added music. My System : Mac Book Pro M3 mit Sequoia 15.2 und Traktor DJ 4.11.23 My entire music collection is on the internal SSD. When working with Traktor, I added this music folder as a music folder in the file management. 2 weeks ago I sorted a lot of new…
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Kontrol S4 MK2 device not recognized
I have a kontrol S4 MK2, it was working before I bought a used MK3. When I plug the usb the computer does not recognize it, the Master USB icon under the "BROWSE" knob is flashing (with or witthout power, the mk2 works without power cable it just has less light brightness). When I only plug usb, all the lights go on, it…
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Native Kontrol S61 shows as already registered, it's from my died brother. What to do?
Hello. My Brother died 2,5 Years ago and now I want to sell some things from his studio. The S61 Keyboard doesn't show up in native Access or in the account of my brother. But I know, the he has used it on his Mac. Ive got the serial number of the S61, but I don't know, what to do to "transfer" it to another user. What can…
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Problems with Sustain Pedal on Kontrol S88 MK3
Greets: I have put this off for months now, but I have not been able to get an old M-Audio SP1 pedal to work with my S88 MK3. I should start by stating that when I attempt to plug the pedal to the Sustain port of the keyboard, sometimes the keyboard would power down, sometimes it would restart the keyboard, and sometimes…
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I am having Download Failed issues
Hey folks, I am grateful for any guidance provided on this issue. I am on a Mac Studio M1/OS Sonoma. I have several updates waiting for me in Native Access, but keep getting the Download Failed message. I did follow the disk permissions instructions posted on the N! site. Still no success. Hopeful for any tips! I'm sure…
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What are the system requirements?
It takes 10 minutes or more to load "Intimate Studio Strings" for use in my DAW, What can I do to speed up the process? Is it RAM, processor speed or what?
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Holiday Deals Over? (Probs an easy answer)
Hi all, Was in the middle of ordering from the 3for1 deal but had an internet outage, it's no longer showing up on the site, safe to assume that the offer died? Same goes for the Holiday code offer i'm guessing…?
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Libraries not showing up in Kontakt 7
Hello! I wondered someone can help me; I've recently installed and opened Kontakt 7 with the aim of wanting to use it in place of the previous Kontakt versions. When I open Kontakt 7, it seems to be only showing a select few of my installed libraries. All of my missing libraries are properly installed and showing in Native…
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Track playing stops and unloads via Beatport streaming
Hi everyone, I updated to Traktor Pro 4 and tried the Beatport streaming. If I load from streaming a track into a deck. Track loads OK, track info OK, but after I press play, it stops after 1 second and unloads. What is happening? The same issue in Traktro Pro 3. I tried Beatport streaming about 1 year ago (in Traktor Pro…
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Cancelling an unfulfilled order? No product in Kontakt.
Nearly a week ago, I purchased a VST (download) that never got added to my account. Nothing in Kontakt nor my purchase history. While I understand that this is busy season for you, if a digital purchase cannot be activated a week after purchase then I'd rather not sit here waiting on CS, missing all the holiday sales. Is…