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Not able to see products I purchased even after 2 days
Hi guys, 2 days ago I purchased 3 items however I didn't receive any serial number or download option on native access for any of those items. I tried contacting support but no one replies. NI states that it might take 30 mins to 120 mins for the download option to come up however it's been 2 days and there is no progress.…
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For users facing issues with installing Native Access 3.3.0 on M1 Macs
Thank you to all the people who highlighted this emerging issue where it seems as though Native Access 3.3.0 cannot install the NTK Daemon on Mac devices. We're going to be rolling out a hotfix for 3.3.1 early next week to address the issue. For some insight, the company worked to have all products run natively, with…
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How do I install Ozone EQ 11
I have downloaded the Ozone 11 EQ, it shows Add Library instead of Install. How do I fix that?
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Feature Request: Remember Password in Native Access
I have too many passwords to remember as it is, and they all have to be secure in this day and age, so I use a password manager with a password generator for all secondary accounts. This makes it an absolute chore to go into my password manager manually every time I need to run Native Access to update or install software.…
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Help - Path is invalid
I'm transferring all my libraries to a new computer running Windows 11 pro (if that matters). Locating my Kontakt libraries has gone perfectly except for one. I have an old version of Kirk Hunter Virtuoso Ensembles for Kontakt Player (it's now only available for the full version of Kontakt, which I don't own). When I try…
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Need help with malfunctioning library.
My kontakt/komplete library vst version seem to not be able to play more than half of my instruments preset. The bug only appear on certain snapshots files randomly with no apparent reason or pattern to deduct why. I am now at my 5th time reinstalling everything from the pack individually to whole daw to reset everything…
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All my Komplete 14 Standard Instruments + Komplete Kontrol disappeared from library
Hi NI community I have an issue with my new KK S61 MK3 incl. Komplete 14 upgrade. I just built up a new workstation from scratch. I decided to get the S61 as a Midi Controller. I installed Native Access to register my products and add them to the library. At first it worked fine, and all the new Programs were added to my…
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native instruments service center cannot connect to internet
Hi, suddenly native instruments service center cannot connect to internet and I cant use the komplete 7 that I own. what should I do?
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Native Access Download Failed.
v3.7.0 Hi, I downloaded a bunch of things today on Native Access but one expansion, "Deep Matter", continues to fail to download. I tried deleting the ISO files and trying a different content location. No luck. Need help getting this downloaded.
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Library not showing up to download from NA after entering serial [Solved]
hey, I have an issue since 24hrs with native Access. I bought Schema Light, added the serial to native Access but the item does not show up to download. Been trying now for 24 hrs.. Still same. Support tickets on the website seem to have an issue too, when submitting, spinning wheel in the ticket app and not submitting...…
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Native Access: "Waiting for connection" on Monterey
I have a macbook pro (M1 pro) I can't update my products, because native access constantly shows "Waiting" and doesn't download anything at all, I've tried everything it says here https://support.native-instruments.com/hc/en-us/articles/360017647557-Native-Access-Waiting-for-connection- but it has not solved the problem, I…
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Native Access Locate instead of Install
I'm unable to install couple Instruments (VI.ONE and Acoustic Legends) because in the Native Access instead of 'Install' it shows 'Locate'. I had these Instruments installed on my old laptop but never on the new one. I'm assuming Native Access still finds them in my new laptop??? Please help
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Kontakt player 7 won't install as plugin
I want to use Kontakt Player 7 as a plugin in Ableton, but it won't show up when I open Ableton. I checked where I told it to install plugins in settings, and it's not there. I also checked the installation paths in Native Access, and it doesn't say anything about a vst location, only an application location. How do I fix…
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Komplete Kontrol don't install
Someting has happend with the installation of the lateset version of Komlete Kontrol in Windows. First it took days and it din't finished the installation. Only the icon of Komplete Kontrol is gone. Every time I started Native Acces Komplete Kontrol started the installation but if you check what was happend with the…
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Kontakt Running in DEMO Mode, Sonoma, M2 Ultra
You've probably seen this come up, as have I. I've done all the remedies I can think of and have read about: delete the Native Instruments folder in Shared, grant Full Disk Access in Privacy & Security, refresh Native Access, restart computer, delete XML files, etc. Nothing seems to work. It still runs in demo mode. Any…