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How do I fix my issue?
After saving enough money, I recently purchased the Komplete 14 Standard bundle (I am in high school). I had already bought a few things before, so I got the "Upgrade" version to only pay for what I did not have. When I went to use the products, everything that showed up said "demo". After figuring out on my own that I had…
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Massive VST not working after hardware change
"your hardware has changed please use native access to re-activate" I recently upgraded my computer and now when I load up a project, all Massive instances are initialized instead of loading a patch/preset. And when opening the synth itself within DAW, FL Studio, I get a message telling me that there's been a hardware…
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Installing multiple libraries in one go..
Hi there, In the process of setting up my new Mac Studio from scratch - and wondering whether there's a way to install my 200+ libraries at once instead of the tedious process of one-by-one ? When done with this, I have to repeat the process on my old cheese grater, so quite a lot of annoying work... I know that you can do…
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Kontakt 6.8.0 fresh update - Error Code: your Kontakt ist too old, please update....
Hi there, i updated Kontakt and wanted to load Choir Omina from Komplete 14 Collector and it says: "Your version of Kontakt is too old, please update to the latest version" I have 6.8.0 - fresh updated what can I do ?
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Can't Install Product/Instrument from Library
Instead of Install button, there's just an Exclamation Mark (Greyed Out). I actually tried on my friends PC, It works there.
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Why is NI not refunding my canceled order?
My purchase of a Komplete update and an expansion was canceled for whatever reason which was fine so that I could attempt it again another time. The issue is that my bank has told me the payment has went through and the transaction is still present in my bank statement, but being that the order status is canceled I haven't…
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Updating
I currently have 4 plugins that require updating. When I try to update I get an error at the top of Native Access saying: Installation Failed: Review your location preferences. I have not changed anything and when I check under preferences it is set to the correct folders. I tried just installing a plugin that wasn't…
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Got an issue while installing Guitar Rig 7 LE
Hello my fellow guitarists! Got myself a Guitar Rig 7 LE from Thomann last year. After installing Native Access I found that apperantly I'm unable to install Rig. When I try to, product gets the status "enqueueing" and never moves further. Also program sends notification, "There's an issue with installer service. To…
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Maschine 2 Software Update / Installation Problems - Windows 10
Howdy. I downloaded Native Access today and tried to update my Maschine 2 software. The software is downloaded and the installer runs and says that the software has been successfully installed. I can't locate the program exe in the start menu, and I can't open .mxprj files. I then tried to install the Machine 2 software…
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Traktor pro 2 not showing on Native Access
Hi guys, I need help for downloading Traktor pro 2. I used Traktor pro 2 on windows but changed to Mac, tried to download same tractor pro 2 but it’s not showing in Native access. My OS is Mojave and traktor pro 2 can work on this OS according to official NI information. Of course I inputed serial number, then native…
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Native Access hanging on install
Hi, i just started updating my Komplete 14 package, half way through Native access is simply hanging on installing Session Guitarist Strummed Acoustic. Ive tried restarting application, deleting application, and the installers for this dont seem to be on my drives. So no luck now installing anything further until support…
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Native Access not auto-resuming
Hi, I'm currently on an unstable internet connection(with a mobile hotspot 4G where signal strength varies) and I won't blame it all on NA but can somebody please tell me why doesn't a download automatically resume when even my connection gets restored back or once the speed increases back? This causes the files/libraries…
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Why does Native Access still show Komplete Kontrol version 3
Being unhappy with the new Komplete Kontrol in version 3 I searched the web and found I was not alone in hating the changes to the browser. I have downgraded to 2.9.6 from the official download however now Native Access shows the installed version as 3.1.0 when in fact I have 2.9.6 installed. Will this cause any issues…
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Native Access requires more free drive space than actual file size?
Hi threre, I tried to reinstall Session Horn Pro and Session Strings Pro via Native Access. Horns has 27.49GB. My external SSD has over 800GB available. But when I click on "Download" it says: "Installation has been prevented You do not have enough free space to install the product: 74GB required on MacintoshHD, please…
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Legacy Native Access stuck on Download Fail?
Hi all, Currently running Mac OS X 10.9.5 and was finally able to install the legacy Native Access from the legacy page this afternoon. Upon completion of setting up in the Applications, I get a searching for latest updates screen which is also accompanied by "Download Failed." I've included a photo for reference. Is there…