MASCHINE MK3 R2 HW software not appearing in native access

Graphdeville

Installed native access & registered my hardware but nowhere is the software appearing for a download in native access, when i log in online & look i can see my software is available, i've tried inputting the serial direct to native access to no avail & have tried restarting my mac & the native access app, but it is still not appearing, any ideas

PoorFellow

https://community.native-instruments.com/discussion/29437/maschine-mk3-r2-hw-software-not-appearing-in-native-access

Try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

Otherwise then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here