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FEATURE REQUEST: NI hardware product firmware checking / updates service
OK, As we're using Native Access to manage our products, register our hardware, etc, one feature is missing and I do think that this would play a huge role in managing our hardware investments better. What if there was a way to check firmware versions for connected NI devices which were registered through Native Access and…
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I can't update or install anything from Native Access
I was trying to update Knotakt 8 Player and installing Guitar Rig 7 and it apperas an error called "Download Failed". I did everyting the support chat said and it didn't work. It seems a lot of people had this error in the past but none of their solutions worked. I am windows user. Here is a screenshot of the error. Could…
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Native Access 2.0 not showing any Legacy Products
I've been trying to install the classic piano collection specifically for the New York Concert Grand and have been following all the steps on legacy installation page but for some reason I can't get them to show up. I have toggled the option to show discontinued products but after restarting and even reinstalling, the…
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Regarding the installation of chamber strings
I installed chamber strings from Spitfire Audio and entered the serial code in Native Access. Normally, “Install” or ‘Locate’ should be displayed for that product, but “Add product” is displayed instead. Why is that? Also, when I click “Add product,” a folder selection screen appears, but if I want to move it to an…
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Order still in review and nobody from support is answering
My order for maschine 3 is still under review. It is "fantastic" that I paid for a product and did not receive it yet. First time ever that this happened to me. I sent 2 emails, talked with the support bot multiple times to try and fix it and NO ONE will answer my request for a thing that i paid. Can anyone help me with…
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Maschine 3 Startup
My Maschine 3 was operating just fine last night, this it would not open. I have done uninstalled and reinstalled, I've checked all my plugin pathways and content paths twice. Has anyone seen or heard of this? when maschine 3 starts to load theres a little dialogue in the maschine startup window that says "waiting for…
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Hard drive space optimizing and standalone apps
I want to ONLY have kontakt and all the plugins and stuff be ONLY in my DAW of choice, logic as AU. I've already cleared vst and other formats. Lastly, I deleted all the standalone apps because they take up a lot of space and I don't need them. But now when I goto native access it shows many things as needing repair and it…
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Removing expired products
Classical Collection and Complete Classical Collection KP2 are no longer available, products modified or expired. I have tried countless times to link to the the libraries but doesn't work. I switched of Legacy Products and they still won't disappear. I would like the ability to delete these products from Native Access…
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Installing error with Symphony Essential
Hello, I'm using an external hard drive to store my Software Instruments without any issues until now. I'm trying to install new instruments, but after downloading the item, there is an error message saying that "the path is invalid." I've been experiencing this problem just with certain instruments, in particular with the…
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Reinstallation of Kontakt 8
My copy of Kontakt 8 was installed wrong by Native Access and I need a full download of the program my files are everywhere on my system
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How do I solve "there's an issue with the installer service"
I've tried everything I can, but this problem still exsists
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My Constant Problems With My New MK3 Since Buying It Last Week
First I would say that I never had one problem with my S88 MK2 during the 8 years I owned it. I every time I loaded it up, it worked. I am the superest of superfans of KK. I have written many dozens of posts on VI:Control and elsewhere on how much I love it, tips, etc. But when a physical issue happened with my MK2 (the…
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How do I fix this installation failed error message?
Hey, so I don't know what I am doing wrong here. I followed the directions suggested in this installation failed error message. I have restarted my computer as well. I tried to contact support but the link takes me to a broken page as well. Soooo please somebody help!
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Wheres my Product?
Hey, i got a little Problem here. I ordered Symphobia 1 and Symphobia 4: Pandora Core at the beginning of the week. I got the Orderconfirmation for both, but only the invoice, serial, dwonload and so on for Symphobia 1. I know that Symphobia 4: Pandora Core was on Discount and it said preorder but seeing the Webiste and…
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Stuck on "Installing Maschine 3"
Hello, I am unable to install the update for Maschine 3.3, and I got stuck on the "Installing Maschine 3" screen in Native Access. I've tried everything, but nothing seems to work. I would appreciate any help, thanks in advance!