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Native Access No Longer Recognizes Path To My NA Library.
I have been using my NA library for several months without any difficulty until last week when the NA app began to list only a few of the many licensed NA products that the app used to recognize. The location of the library has not changed since I originally installed the library files. My equipment and licensed software:…
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Cannot Log in to Native Access
This is frustrating. I have followed the log in instructions several times . . . deleting Native Access . . . reloading . . . making sure privacy settings allow access . . . but can't log in. So I have Kontakt 8 ready to download and some Spitfire instruments . . . no access. HELP!
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Why can't I download Kontakt or any other vst from Native Access?
Hi everyone, I have a serious issue with Native Access. I can't download any vst or Kontakt to run those vst's. It only shows me Download failed and the file I'm trying to download is paused. I have already tried to change the download location and delete the existing iso files within that location. I have also downloaded…
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Some instruments get installed and others don't in Native Access
Hi there :) I wanted to install Komplete Kontrol 11 on my new Mac. I downloaded the newest version of Native Access and granted all the permissions it needs (Full Disk Access and Files & Folders). Some instruments were installed properly (e.g. The Grandeur) while others failed (e.g. The Giant). I have enough memory on my…
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Mikro MK3 won't install in my new computer.
I looked around and did not find my exact issue or anything that worked for me. I apologize if I have placed this in the wrong area. I tried the auto-chat and could not get an email to Native Instruments support. The AI asked me some tech questions and may have sent that in. I don't know, it never acknowledged that it did.…
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Native Access Downloading Problems
Hey! Had a question for anyone who was able to help! Every time I download NA, I can't download any of the players. When I download 6, it won't open and sends me a crash log. 7 won't install. After installing it continues to say install. 8 continually says, ERROR installing. I don't know what the problem is, I've…
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Can I remove 360 Pro products from Native Access?
I subscribed to 360 pro for a month to see if I truly wanted to get Komplete 14, now with the release of 15, I got Komplete 15 Ultimate. I didn't install Ultimate yet. However, when I open Native Access, I still see 360 Pro libraries. I have uninstalled them, however they still show up in my libraries even after they've…
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Why does it take FOREVER to download instruments and content in Native Access 2?
I have Comcast Business as my Internet service provider. It's a long way from Google Fiber in terms of speed and reliability. But still, I usually get somewhere in the range of 100 to 150 Mbps download AND upload speeds (which can frequently reach nearly 200 Mbps). And yet, it takes eight (!) hours to download a single 8GB…
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scene lotus
purchased scene lotus and tried to download thru native access but no products are showing up in NA. I've deleted and re downloaded not sure what to do …. i can open maschine software and it communicates with the mk3 and i can see the packs and use them but scene lotus which i purchased isnt showing up in native access.
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Am I the only one suddenly not able to make purchases?
I wanted to pick up the new 24 Keys bundle and it says: Oops Something Went Wrong with Your Request. Never had this trouble before.
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2FA authentication
Hi there! I'm not entirely sure if I'm asking this at the right place, but I couldn't find a better fit - apologies, if I made a mistake. So my question is if there's a chance introducing two factor authentication of for the NI user account? Personally I would feel safer if this could be implemented and could be enabled.…
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Unable to Reinstall Legacy Instruments – "Locate" Option Only in Native Access
I’m currently experiencing an issue in Native Access where several of my products are listed with a “Locate” option instead of the ability to reinstall them. When I click “Locate,” I am only given the option to point to an existing installation path. However, these instruments are not installed, and the directories they…
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NBPL installation problem
It is a pity that the problem still exists 2 and a half years after this "closed" discussion: https://community.native-instruments.com/discussion/5823/native-access-stuck-on-installing-previews Installing via NA the Previews installation never ends. Confirming the location via NA (an action that can be done via the NA…
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impossible to relocate library location
Kontakt shows this library as not found, it's installed in Native Access but for some reason when I click on Installation Paths it points to a Documentation folder and there is no way I can switch it to the correct folder, which is Instruments. How can I make Native Access see my installed library without having to…
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Native Access not showing any of my products on second computer
I am about to lose my mind. I have an iMac 2.3 GHz Dual Core Intel macOS Ventura 13.7.4 and I am trying to incorporate a second computer laptop MacBook Pro Apple M1 Sonoma 14.7.4 for live shows. I use Ableton Live 11. The thing is that when I log into the native instruments app on my second computer using the same email…