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Traktor Pro 4 not showing in native access

Nightflowers

Hi,

I've purchased Traktor Pro 4 upgrade on june 29th, but since then it is still not showing up in the Native Access app.

It's been 10 days since I raised my issue to the support team, and the ticket is still unansweared and still not affected to a support member.

Your case will be assigned to a member of our customer experience team who will aim to respond by: July 8 2026 at 10:00 AM EDT (2-business days).

Well… failed…

I had to create an InMusic account in order to follow my ticket, and in the InMusic account, the registered products section is empty. The Native Instruments registered products shouldn't be visible here ? Could this be part of the issue ?

In native access I already tried to delete the xml file, logging in/out, refreshing, etc., but nothing makes the product appear.

Any help will be greatly appreciated

Thanks

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Traktor Pro 4

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Jeremy_NI

@Nightflowers Sorry for the time it has taken, my colleagues will get back to you shortly.

Vocalpoint

https://community.native-instruments.com/discussion/51308/traktor-pro-4-not-showing-in-native-access

What exact version of WIndows 10 are you running?

Nightflowers

https://community.native-instruments.com/discussion/comment/265488#Comment_265488

Hi, it is Windows 10 version 1809 build 17763.1577 (I can't update it any further)

Vocalpoint

https://community.native-instruments.com/discussion/comment/265501#Comment_265501

Well - this is the reason you cannot see TR4 within Native Access.

If you use Native Access in any way - and want to be able to install your stuff (ALL your stuff) - you need to be on Windows 10 22H2.

Jeremy_NI

@Vocalpoint Well spotted!

@Nightflowers If you download and install Traktor Pro 4 from your download manager and then open Native Access, does it activate it? https://support.native-instruments.com/support/solutions/articles/69000879239-how-to-use-the-ni-download-manager

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