Absolute Nightmare: All Licenses Revoked!

Question

I can barely think straight, this is very heavy and scary. This happened MID-SESSION, suddenly all of my kontakt instances reverted to kontakt player, and every single library I have with Native Instruments or registered in kontakt, was de-activated! I have tried contacting support, but I am in the middle of 4 paid projects with very important people, and NI support takes more than 2-3 days so far to get back. My clients and I are in absolute agony over this and I will have no choice but to escalate this if nothing is done! Please help.

I've tried reinstalling native access, I've tried deleting the finder - library - folders, I've tried installing NA version 1. Nothing is working. Even in my account portal on the NI website, my licenses are missing.

Perhaps they are in an old account, but I don't have access to its old email address anymore and NI blocked the account for "security measures", what?

This whole ordeal is giving me serious ideation

PoorFellow · Accepted Answer

https://community.native-instruments.com/discussion/51411/absolute-nightmare-all-licenses-revoked

and NI support takes more than 2-3 days so far to get back.

Sorry to hear about your problems , but if you contact N.I. late on a Friday then you most likely can add weekend to response time since NI Support do not work weekends.  We can alert NI forum Customer Care also, and I will do so,  but they have not been here today and will not be back until Monday or later either…

Perhaps they are in an old account, but I don't have access to its old email address anymore and NI blocked the account for "security measures", what?

You can check what is on account by checking your account page.

This happened MID-SESSION, suddenly all of my kontakt instances reverted to kontakt player, and every single library

For what it is worth then this is a highly unusual situation and does not happen normally.

I've tried reinstalling native access, I've tried deleting the finder - library - folders, I've tried installing NA version 1.

Please be sure to be using latest version of Native Access for your OS

You can try the following Trouble shooter here :  My Products Are Showing As DEMO in Native Access, especially '2. Your activation fails because of corrupted or  missing activation tokens' and '3. You have corrupted XML files'  (delete both NA XML and Kontakt product XML) then restart computer and log in again to see if that helps.

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Also then ALL NI apps including NTKDaemon and DAW must have full disk access. : How to Enable Full Disk Access on macOS

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Phil Lober · Accepted Answer

THIS HAS NOW BEEN SOLVED:

Solution: The ras3 folder contains your licenses. These files were stored from an older account, when I reinstalled Native Access, a new folder was created (because I renamed the older folder for safety) with my new account login, which has much less jwt files. I restored the original Native Access folder and things are back to normal. Granted, Transient Master doesn't seem to work still. But I purchased transient designer from Plugin Alliance so that's solved as well.