License Transfer

Hello, I Bought a used maschine plus off guitar center, plugged it in and it was working fine in standalone mode. I tried to register the serial number to my account and there was an error saying it was already registered to another account. I sent in a ticket with all the info needed, receipt and pic of the serial numbers…

About a week ago I requested help from support to get a Maschine Plus transfer going. I bought the device second hand from Reverb, and already contacted the seller about this. He's unable to see Maschine Plus in his list of things to transfer. Just looking for a little guidance, or what have you, to get this started.…

I made a transfer request on the 28th Aug - 1 week ago. The ticket states that no worker has yet looked at it. It is still listed as "BEING PROCESSED". The unit is about to be sold, but the new owner is still waiting to be able to use it with his NI account. Can you update me on what is going on please? Thanks so much.

Recently, bought a used Machine MK3 from guitar center. I had a few options but chose GC since I could finance the payment - was also aware that there is a licensing transfer process so I thought they would take the proper steps to unregister the product for it to be ready to use for the new owner. This wasn't the case…

I recently put in a request to transfer my old Traktor software along with update versions, Traktor sent me the email with the serials for each product stating they are ready for transfer however never provided a transfer ID needed for the new owner to Transfer into his account. I also can’t see anything under “My…

I have recently purchased MX2 from eBay. Seller has transferred TP4 licence but is unable to transfer MX2 code. Which basically means I cannot load hardware onto my account nor TP4. We have both logged tickets but are just getting Ai responses. [Native Instruments - #4885573] Re: Unable to register second hand MX2 Can…

I’ve submitted the license transfer(for Komplete 11 Ultimate Upgrade KSelect, Maschine MK3 HW) ticket several times(This is because it has not been 60 days since the license was registered.) and received a response, but even though I sent another message asking for further assistance, I haven’t received a reply. Based on…

A friend of mine accidentally bought two licences of guitar rig and he wanted to transfer one to my account. The thing is, when he went to the transfer license section, only one showed up for transfer, not two. Should he be able to see the two? or is the one he's already using not showing up by default? Also he says he…

Hello everyone, I bought a used Maschine Plus. I have proof of purchase. When I enter the key on the back of the device, it says the key is currently active on another account, and I can't add the device to my account. I can't reach the seller for the key. The device is unusable in this state. Can you help me?

I have an X1 MK3 that I'm selling to someone else. I've had it less than 60 days which means the online transfer request system doesn't work yet. I need someone at NI to manually kick things off, as per the documentation. I'm posting this in the hope that a mod or someone at NI sees this and can help because the official…

Hello, i'm re-selling Maschine plus. To the best of my knowledge, i uninstalled all the software that was bundled with the unit, then requested a Transfer ID via the appropriate page on the NI web. Does anyone know how long does it usually take for Native to reply/send the required transfer info? P.S. I absolutely loved to…

Is there any way to remove the hardware lock for a second hand license for Komplete Select Electronic? I purchased a second hand license for Komplete Select Beats and Electronic and received the transfer codes, however it appears one transfer code is hardware locked. It states the following: Komplete 15 Select Electronic…

Am I wrong……? Somehow I have in mind that there's a Hardware License required for Native Instruments…isn't it? Is a HW license also required for a used Traktor Kontrol S4 MK2? I have seen offers; but mentioned that there is no license ( so I need to assume that there is no HW License as well) Any tips / experiences?

Hello everyone, I’m trying to contact Native Instruments through the Support Center, but the chat and ticket page fail to load on my side, so I’m posting here instead. My main issue is related to controller compatibility and licensing. I own a Numark 4Trak, which—based on my tests—appears to function correctly only with…

Hello Support Team, I’m trying to add additional contact details to my Native Instruments account, such as a secondary email address or a mobile number, but I don’t see an option to do so. My current email address is linked to my broadband service provider, and that service will be terminated in two weeks because I’m…