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Deleted Kontakt 6 App Keeps Reappearing in Native Access Browser
After completely uninstalling Kontakt 6 as per NI instructions, the application still prevails in the NA browser. Installation path shows a non-existent (unclickable) location. Subsequent uninstallation of NA (again, as per NI instructions) and re-installation did not solve problem either. Anyone here had the same or…
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Piano Colors and Guitar Rig 7 not installing from Kontakt Komple 15 upgrade
I have been using Kontakt and Native Instrument libraries for several years now. I just upgraded to Konakt Komplete 15 Ultimate. Using the latest version of Native Access, I was able to install the entire package - 272 products - except for Piano Colors, Guitar Rig7 and Amplified Funk. I have attempted to install these…
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Kontakt 6 Still Showing in Native Access After Uninstall — What Am I Missing?
Currently uninstalling Kontakt 6 from my machine and running into issues fully removing it. I followed the uninstall instructions on the Native Instruments website and removed Kontakt 6 through the Windows “Add & Remove Programs” menu. Even after that, Kontakt 6 still shows up inside Native Access. I also deleted the…
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Native Access says it's installed updates, but the product remains in the "Update" state
When I run Native Access, it says I have 11 available updates. If I click "Update All" then it says it's updating all the available products, but after the update it still says they have updates available.
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Subject: Native Access 3.21.1.651 crashes on Windows 11 25H2 (Build 26200) - Exception Code c0000409
Native Access fails to install on Windows 11 25H2 with a fatal crash immediately after launch. The application displays the error message: "Please grant permission to Native Access to install dependencies. Please restart Native Access and try again." I tried to install with admin privileges. But I don't this that this is a…
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What are the upgrade requirements for KOMPLETE 15 ULTIMATE Crossgrade?
Good morning, good afternoon, good evening. I purchased K15U from the promotional offer on the official homepage but was unable to register it successfully. I subsequently contacted customer service and obtained a serial number. However, when entering the serial number, I received an error message stating ‘missing the base…
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Can I give duplicate machine expansions as a gift?
I bought expansions for Maschine a while ago. I recently bought Komplete 15 Collector's Edition, which includes the same expansions. Can I give the expansions I bought individually to a friend?
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NI on NAS
Of course — that’s an excellent idea. I can prepare a clear, concise, technical email describing exactly what’s going wrong, what we already tried, and why Native Access refuses to accept the NAS location. Below is a ready-to-send email you can copy/paste into your mail client. ✅ Draft Email to Native Instruments Support…
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Noire VST on different account
Hi, I'm so frustraded as i missed my deadline because support did not reply at all. My card was refused for whatever reason yesterday, so i used my personal money to buy it & I see it's bought from another account i created :( So how can i merge the 2 accounts or how can i get Noire, on this account? This was URGENT, but…
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My account has been locked and I no longer have access to the email associated with my NI account.
I have a new email address. When I went to login to my account to change it I tried what I thought was my password too many time and my account was locked. Now I have no way of getting the email to unlock it. Has anyone else had this happen and if so how long for support to respond?
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Sequoia] "Installation Failed" Loop - NTKDaemon & Local Network Permission Bug
I am completely unable to install any products. I get the "Installation Failed" error, and I have identified the root cause as a "Catch-22" with macOS Sequoia's new "Local Network" permission. This is a list of EVERYTHING I have already tried. The Symptoms "Installation Failed" on every single product. The app downloads…
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NA never shows an installed product as 'installed'. Why?
NINA has caused a monstrous amount of problems for well over a year now and, following de-installing everything with Revo and cleaning the register of everything I can find, I updated NINA and then started with the simple Kontakt installs. Same damn problem. Nothing ever shows as having been installed. It just lists it as…
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Upgrade from KOMPLETE Select Beats to Std. not possible?
Hi everyone, yesterday I've bought SELECT Beats in the NI shop. I've also bought Komplete 15 Standard Upgrade Select from Thomann. When I enter the serial number in Native Access it says that I am missing the base product. Is upgrading from SELECT Beats not possible? Is there something I am missing? Beats is listed in my…
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Help I cant change my email
I cant change my email in the profile edit menu. There is somekind of red sign when I tried to change my email.
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Rosetta needed for NTKDaemon?
Really, Apple Silicon has been out for years —- I don't want to have Rosetta continuously running on my M4 just for this! I saw posts from as recently as August with people complaining about this. Is there really no way to install (actually just reinstall having migrated from an Intel Mac) my NI plugins with having to be…