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Planned Maintenance 7:00am CEST 9.13.2023
Hi everyone, Our backend services are making some configuration changes tomorrow morning at 7am CEST which will result in downtime for 5-10 minutes. You may notice Native Access possibly exhibiting weird behavior, such as a failure to login and failure to access your products when you are logged in. This is the case for…
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'Download failed' issue with Session Strings Pro 2 on Windows 11
Hi All, I have the 'Download failed' issue with Session Strings Pro 2. The download fails each time at 24.47 GB and I have tried all troubleshooting activities mentioned in other threads and FAQs. I have tried a dozen times now and even raised a support ticket (4040728) for this a few days ago. And then it goes to: I'm on…
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Addressing the Login Issues from 4.9.2023, What Happened, and What's Next
Hi everyone, Around Monday 4:30 pm CEST, all users on Native Access versions 3.5.0 and above were unable to login and access their products. We identified this to be an issue where our tech was unable to handle certain security improvements that were made, so as a result we rolled back those changes around 12:00 am CEST…
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Help needed regarding 'Download failed' issue with Session Strings Pro 2
Hello Guys! PS: Apologies for creating another thread on this because I mistakenly created a discussion instead of a question, but I need this library for a project I'm working on. I have the 'Download failed' issue with Session Strings Pro 2. The download fails each time at 24.47 GB and I have tried all troubleshooting…
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Is Traktor (or any NI program) compatible with Windows on ARM?
Hi, I just wanted to write this discussion because I want to know if Traktor Pro (or any NI product) works or the Native team is already working on implementing their programs on WoARM. Lately I'm searching for a laptop that I use for DJing and daily drive. I'm a Windows user and I've seen the huge progress ARM is making…
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Delayed DevTalks and Status of Native Access
Hey all, The Downloads DevTalks I mentioned in my previous post is going to be delayed till the end of July/early August. There have been changes and loads of fruitful conversations that we've been having lately, and some things that we've been working on that have made me forgo writing up the DevTalk for now. To be even…
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Everything disappeared from Native Access - Problem due to izotope account?
Hi. I have since years 2 accounts, one with NI (since Komplete6) and one with a different email for Izotope. Up to yesterday everything was good (I'm on komplete13 collectors + a big bunch of other libraries/licenses) but then I decided to log in to Izotope for reading about their Ozone11. As a result (that's my guessing)…
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Anyone else unable to login in to Native Access 2?
Hi all, Is anyone else unable to login into Native Access 2? Support only asks if I have rebooted, VPN, etc. I replied to them explaining I have rebooted numerous times, no VPN was in use. They haven't responded with a follow-up, and I was wondering if someone else may have solved this as I see there is a closed thread…
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Help! Native access is "broken". Won't finish install of products.
I think I interrupted the installation somehow and now it's bugged. When I click to install it disappears from the queue and says starting but will keep this up forever. How can I redownload the products?
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Finding Electri6ity download for Mac Silicon M1 architecture
Now that I have Kontakt interface shown in my Logic Pro 2022 app, I need to know where could I find the Electri6ity download for Mac Silicon M1 or arm x64 architecture.
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Trouble activating Maschine on a new computer.
Hello, I've had trouble activating my maschine software on my new computer. After downloading native access, I logged in and noticed that the maschine factory library and Maschine software didn't show up. I typed in all my serial numbers, it says that I've successful registered the software. Supposedly, the maschine…
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How to reinstall apps after windows reinstall
Once again, I seek the wisdom of all you good people. I had to do a clean install of Windows 11 and it deleted all of my apps. I was getting BDOS error quite frequently and I needed to clear space on it anyway. All of my NI content is on an external hard drive. NI Access has the Install button lit up and it wants to…
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Installation Komplete 14 failed
I have a MacBook Air M2, no way to install applications and other files. Native access (I tried 3.4.3, 3.2.2) tells me each time to allow full disk access to native access and daimon but each time it acts as if nothing is possible. Tried running daimon with Rosetta, no effect. On the other hand, I ended up updating the…
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Is it possible to locate all products in Native Access?
When opening Native Access, if the instrument libraries have already been downloaded onto an external hard drive, is it possible to batch or bulk locate the sample libraries pointing them to the hard drive, or is it necessary to do one at a time? Many thanks.
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Library does not appear in Native Access (1 & 2)
Hi, I ordered and installed Spitfire Audio Albion Solstice on my main computer. I want to install it on my laptop. When I log into Native Access on my laptop, I can't find this library in the Installed tab. (On my main computer, it does appear in my NA account). I've tried all the solutions suggested here and elsewhere…