Native Access Closes Virtual DVD Drive Before Able to Install

wadeofearth · 2024-06-29T02:39:11+00:00

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Ive had issues on multiple computers now with Native Access closing the virtual disc before installation. I will go to install the program and get to the install screen, then native access says "Successfully Installed" and closes the virtual disc. The installer then says "Please insert (program)". I have gotten around this by reinstalling twice, having the screen up ready to install and pressing install the second it finishes downloading before it can close.

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Accepted answers

Mert_NI

Hello wadeofearth,

This issue looks like it is due to corrupted "Native Access.xml" file.

Users are reporting that deleting the Native Access.xml file one time is not enough. After deleting it and restarting computer multiple times, the correct Native Access.xml get created and the products are showing correctly in NA.

Our is working on a fix for the issue of NA failing to download the Native Access.xml correctly.

Unfortunately in the meantime you can try these two workarounds:

Please quit Native Access, then delete the "Native Access.xml" found here:

Win:
C:\Program Files\Common Files\Native Instruments\Service Center

Mac:
Mac HD > Library > Application Support > Native Instruments > Service Center

Then restart computer & Native Access
Alternatively downgrade to NA 3.8.1 (that seems to dl the xml file correctly > NA will then self update back to the latest version).

NA 3.8.1
WIN: https://drive.google.com/file/d/1hSLWL7pFqA8t-3_H93uO1DDdIi0nMixV/view?usp=drive_link

MAC INTEL: https://drive.google.com/file/d/14DmjR8-f7KAV6WxCu_rm-WxX2jxhk1fJ/view?usp=drive_link

Mac AMR (M1/M2/M3): https://drive.google.com/file/d/1wLSCJwzMFgXZgDJlnO6Ilc-GjVB1E4XK/view?usp=drive_link

Please let me know about the results afterwards☺️

Mert_NI

Hello again wadeofearth, I understand your frustration and we are sorry for this.

Our team has fixed many issues with the Native Access in the new update which is launched on this weekend including the issue that you were facing.

So, installing the latest version might help in this case.

Can you please download the latest Native Access version using this link: https://www.native-instruments.com/en/specials/native-access-2/

Please let me know about the results afterwards☺️

All comments

Mert_NI

Hello wadeofearth,

Please quit Native Access, then delete the "Native Access.xml" found here:

Win:
C:\Program Files\Common Files\Native Instruments\Service Center

Mac:
Mac HD > Library > Application Support > Native Instruments > Service Center

Then restart computer & Native Access
Alternatively downgrade to NA 3.8.1 (that seems to dl the xml file correctly > NA will then self update back to the latest version).

NA 3.8.1
WIN: https://drive.google.com/file/d/1hSLWL7pFqA8t-3_H93uO1DDdIi0nMixV/view?usp=drive_link

MAC INTEL: https://drive.google.com/file/d/14DmjR8-f7KAV6WxCu_rm-WxX2jxhk1fJ/view?usp=drive_link

Mac AMR (M1/M2/M3): https://drive.google.com/file/d/1wLSCJwzMFgXZgDJlnO6Ilc-GjVB1E4XK/view?usp=drive_link

Please let me know about the results afterwards☺️

wadeofearth

Not working. I deleted the xml and restarted 2 or 3 times. I guess I could try it some more. Updating to the latest version doesn't work on my laptop. I click update and it just closes out and wont boot back up. It works fine on my desktop but still has the same issue with closing the installer before it is able to install in a separate window from Native Access. I gotta say this is pretty unacceptable for hundreds of dollars worth of software/hardware. I've spent hours trying to get everything to work on both computers.

Mert_NI

Hello again wadeofearth, I understand your frustration and we are sorry for this.

Our team has fixed many issues with the Native Access in the new update which is launched on this weekend including the issue that you were facing.

So, installing the latest version might help in this case.

Can you please download the latest Native Access version using this link: https://www.native-instruments.com/en/specials/native-access-2/

Please let me know about the results afterwards☺️

Diddyboy666

I have tried everything on this page and I am STILL having issues and cannot download certain things I have paid for. I too have wasted hours of my own own time on this. Please fix it

Mert_NI

https://community.native-instruments.com/discussion/comment/170989#Comment_170989

Hello Diddyboy, sorry for the frustration.

I created a support ticket for you and asked for more details about the issue with this ticket. Please check your email and let us know about more details directly replying that email so our team can understand the issue easier and help you to solve that as soon as possible.

We are waiting your message to go further with this case.

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