Native Access Closes Virtual DVD Drive Before Able to Install

wadeofearth
wadeofearth Member Posts: 2 Newcomer
edited October 2024 in Native Access

Ive had issues on multiple computers now with Native Access closing the virtual disc before installation. I will go to install the program and get to the install screen, then native access says "Successfully Installed" and closes the virtual disc. The installer then says "Please insert (program)". I have gotten around this by reinstalling twice, having the screen up ready to install and pressing install the second it finishes downloading before it can close.

Screenshot 2024-06-28 212448.png
Screenshot 2024-06-28 212902.png

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Best Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    edited July 2024 Answer ✓

    Hello wadeofearth,

    This issue looks like it is due to corrupted "Native Access.xml" file.
     
    Users are reporting that deleting the Native Access.xml file one time is not enough. After deleting it and restarting computer multiple times, the correct Native Access.xml get created and the products are showing correctly in NA.
     
    Our is working on a fix for the issue of NA failing to download the Native Access.xml correctly.
     
    Unfortunately in the meantime you can try these two workarounds:

    Please let me know about the results afterwards☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓

    Hello again wadeofearth, I understand your frustration and we are sorry for this.

    Our team has fixed many issues with the Native Access in the new update which is launched on this weekend including the issue that you were facing.

    So, installing the latest version might help in this case.

    Can you please download the latest Native Access version using this link: https://www.native-instruments.com/en/specials/native-access-2/

    Please let me know about the results afterwards☺️

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    edited July 2024 Answer ✓

    Hello wadeofearth,

    This issue looks like it is due to corrupted "Native Access.xml" file.
     
    Users are reporting that deleting the Native Access.xml file one time is not enough. After deleting it and restarting computer multiple times, the correct Native Access.xml get created and the products are showing correctly in NA.
     
    Our is working on a fix for the issue of NA failing to download the Native Access.xml correctly.
     
    Unfortunately in the meantime you can try these two workarounds:

    Please let me know about the results afterwards☺️

  • wadeofearth
    wadeofearth Member Posts: 2 Newcomer

    Not working. I deleted the xml and restarted 2 or 3 times. I guess I could try it some more. Updating to the latest version doesn't work on my laptop. I click update and it just closes out and wont boot back up. It works fine on my desktop but still has the same issue with closing the installer before it is able to install in a separate window from Native Access. I gotta say this is pretty unacceptable for hundreds of dollars worth of software/hardware. I've spent hours trying to get everything to work on both computers.

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓

    Hello again wadeofearth, I understand your frustration and we are sorry for this.

    Our team has fixed many issues with the Native Access in the new update which is launched on this weekend including the issue that you were facing.

    So, installing the latest version might help in this case.

    Can you please download the latest Native Access version using this link: https://www.native-instruments.com/en/specials/native-access-2/

    Please let me know about the results afterwards☺️

  • Diddyboy666
    Diddyboy666 Member Posts: 1 Newcomer

    I have tried everything on this page and I am STILL having issues and cannot download certain things I have paid for. I too have wasted hours of my own own time on this. Please fix it

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    https://community.native-instruments.com/discussion/comment/170989#Comment_170989

    Hello Diddyboy, sorry for the frustration.

    I created a support ticket for you and asked for more details about the issue with this ticket. Please check your email and let us know about more details directly replying that email so our team can understand the issue easier and help you to solve that as soon as possible.

    We are waiting your message to go further with this case.

This discussion has been closed.
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