Can't install Native Access

Juliusss

Somehow it works on my laptop, but not my PC. Whenever I try to run the installer, it says:

"Native Access is running.
Click OK to close it.
If it doesn't close, try closing it manually."

There's no other instance of Native Access. I've never installed it before. Does anyone know the issue? I've tried looking for a direct way to contact support, but I can't find any.

PoorFellow

https://community.native-instruments.com/discussion/34978/cant-install-native-access

I've tried looking for a direct way to contact support, but I can't find any.

At the page N.I.Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

Key21Digital

Try right clicking on the installer and select "Run As Administrator"

Juliusss

@Key21Digital

Thank you, but unfortunately I’ve already tried that.

I have also tried making sure all admin permissions are at full control, all anti-virus/firewall security is off, I’ve checked everything in Task Manager, done a clean boot, safe mode and ran a repair installation of Windows.

PoorFellow

https://community.native-instruments.com/discussion/34978/cant-install-native-access

I've tried looking for a direct way to contact support, but I can't find any.

At the page N.I.Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

Juliusss

@PoorFellow

Brilliant, thank you. The support page felt like a maze. Interestingly enough, the ticket/chat box doesn’t appear unless you’re not already logged in. Anyway, thanks again!