-
Refund of a canceled order
Hey all. A few days ago I filed a ticket to get a reason as for why my order of a Komplete update and an expansion using the New Year voucher has been canceled, and so after a few days of no reply I figured I would attempt to purchase the same order again. The issue I have is that the previous order is still billed in my…
-
NativeWDM (yes, it is a standard video streaming driver)... but what is it used for within Native?
Hi NativeWDM it is a standard video streaming driver, but what is it used for within Native? I am not a avid user of Native Access, I am only there when I am forced to use it to install plug-ins. Thanks M
-
Advanced Guide: Native Access installation problems and how to fix them manually
IMPORTANT NOTE: This guide is for experienced users only and only for Windows! Hello dear members :-) I decided to make this guide in order to help, at least the experienced users, fix Native Access installation issues, until our dear developers find (finally) a way to deal with them. This guide is for two Reaktor…
-
KOMPLETE KONTROL doesn't appear in Native ACCESS 2
Hello, i'm beginner in KOMPLETE product and i bought KOMPLETE A49. I've installed Native access 2 dans i don't see KOMPLETE KONTROL it is NORMAL ? i can't do anything without it !!!!!
-
Wine about NA2
I have been running Komplete in Linux wine for some time, for the occasional quick and dirty demo . I use the winehq development branch and have used Native Access 1 to install items (installs fail, but leave installation isos that can be mounted and run in Linux). I used to use Reaper in wine (lovely bouquet!), but now…
-
Can't Login to Native Access... new user!
Hello, I have just joined the NI community for the first time and purchased £550 worth of software but I can't login to Native Access to start my NI journey... very frustrating! I have followed all the generic support but now I need a human. I've followed every step to uninstall correctly and reinstall but I'm still having…
-
Stuck with "How to set up your Kontrol S-Series MK3?" guide
I've registered my keyboard in Native Access by entering the serial number, next step says that I should look for "hardware connection services", and inside Native Access there is no such application. And even though I registered my keyboard with NA by entering serial number it's till in that mode and showing this screen…
-
Problem occured during the checkout. Filled billing address but it wont proceed to next review order
Problem occured during the checkout from native instrument. I Filled billing address but it wont proceed to the next review order. Any one knows how to solve this issue plz help me.
-
Collector's Edition Products still showing as demo mode.
So I need some help. A while ago I got "KOMPLETE 14 SELECT for HW". Afterwards I upgraded to "KOMPLETE 14 STANDARD Upgrade for KSelect" with no issues. With the cyber monday deals I wanted to upgrade to the Collector's Edition, so I got "KOMPLETE 14 COLLECTORS EDITION Upgrade for KOMPLETE". However, all of the Collectors…
-
Native Access is completely broken
Every time I launched it recently (version 3.3.1) it would have to 'install dependencies'. Today, it got worse - it installed dependencies, and now gets stuck on a blank window: It does this even after uninstalling and reinstalling - it pops up this window at the end of the installation process. I don't know what I'm…
-
a problem of locate solo and ensemble strings
Hello, I am a person who purchased the product in Korea. I need your help because there was a problem during the installation process of the Solo & Ensemble Strings product. I also bought the Brass bundle, but the Brass bundle product worked well in the Cubase after downloading it, but installation errors continue to occur…
-
Native Access went to update and now no longer working
I've read several of the comments about issues with updating NA to the current version. I've read the support pages from NI on trouble shooting. My problem doesn't appear answered anywhere and I'm grasping for help. The first issues was the "Unable to uninstall old version of NI NTKDaemon." I solved that via the microsoft…
-
Sonoma / macOS 14
This is literally insane... Last night I updated to apple's latest security update 12.7.1 and I was running Monterey. I was working on music today and my laptop (purchased in August 2023, M1 MacBook Pro) just turned off and I couldn't turn it back on again. There is nothing that could have done that except the apple…
-
MacOS: Native Access 2 Default Application location broken?
I've installed NA2 on my Mac (MacOS 13.3.1(a)). When I go into NA's preferences and check File Management, I see that the default file location is /Applications/Native Instruments. However, there is a ❗️displayed. If I change the default simply to /Applications, this clears out the ❗️and NI, Reaktor, Kontakt, etc. all seem…
-
Support
Whats the average time to get a response to an open support ticket? it's been 5 days..