I can't upgrade from N.A. 1 to Native Access 2 (Solved)

ZeS

Hello All,
I have a problem upgrading from Native Access 1 to Native Access 2 (3.16.0). First I uninstall NA1, remove all related files and caches.

Then I download NA2 from the NI website, I start to install it (see picture 2) and the old version is installed (see picture 3), not the new one. I tried several times. I delete everything and reinstall.

It is noticeable that when I start to install again, "Native Access 3.16.0" appears attached in the location under the three disks, one HD on the MAC and two external ones (see picture 1). Then in the MAC application it is visible that the Native Access icon is the old one, without the numbers 3.16.1. (see picture 4) Have you had such a problem and how do you solve it?

Thank you in advance for your time!

macOS Ventura 13.7.2

Vocalpoint

https://community.native-instruments.com/discussion/comment/203809#Comment_203809

This screen cap is not Native Access v1. Nor is it v3.16 either.

I am not familiar at all with the Subscriptions item - second down on the left. The logo is definitely older.

But in your first post - where you specifically stated that Picture 3 was not v3.16. Picture 3 IS 3.16- and is completely different from the screencap above.

Picture 3 has 5 menu items in the lower left (Version = 3.16). This screencap has three (Version unknown).

This post is confusing and hard to follow. But the bottom line is - Mac or Windows - there should be a menu item called About Native Access and it will show the actual version number.

And not sure what you are downloading or trying to install but the latest Native Access installer is here.

Native Access 2

Grab a fresh copy and try again:

VP

red_nick

That's the same version. You're just in light mode on one and dark mode on the other. Click help > about Native Access on each to check.

PoorFellow

https://community.native-instruments.com/discussion/41293/i-cant-upgrade-from-native-access-1-to-native-access-2

Be sure to be using latest version of Native Access for your OS

Have you done all the Mac users must do when using N.I. software ? :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

Also here are help pages for N.A. problems on Mac :

Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

Native Access Error Message: "Installation Failed" (Mac)

Native Access Freezes on “Installing Dependencies“ at Startup

If problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

ZeS

Thank you PoorFellow,

Apparently I have installed the latest version, although it looks a lot like the older version. My mistake was that I was looking for the "Subscriptions" section in the top left, as shown by the shortcut I downloaded from the NI website. Probably in this latest version, this "subscriptions" management section has been removed. 👉️You can delete my question.

Best of luck to everyone!👍️

Vocalpoint

https://community.native-instruments.com/discussion/41293/i-cant-upgrade-from-native-access-1-to-native-access-2

Picture 3 is the latest version of NA. I do not use Mac - but simply fire it up and check the version number.

And picture 4 shows no version numbers for anything so I do not understand your reference to "3.16.1"

VP

ZeS

Hello Vocalpoint,
pay attention to the differences. In my case, I have the old version of Native Access 1, and the new one (Native Access 2) subscriptions and looks completely different, see the picture below (Native Access 3.16.0 ) When I go into the applications and want to open Native Access 3.16.0 the old version opens, not the new one. Even though I have installed the new one. That's the problem. I definitely have the old version. I can't upgrade to 3.16.0. Regards!

Vocalpoint

https://community.native-instruments.com/discussion/comment/203809#Comment_203809

This screen cap is not Native Access v1. Nor is it v3.16 either.

I am not familiar at all with the Subscriptions item - second down on the left. The logo is definitely older.

But in your first post - where you specifically stated that Picture 3 was not v3.16. Picture 3 IS 3.16- and is completely different from the screencap above.

Picture 3 has 5 menu items in the lower left (Version = 3.16). This screencap has three (Version unknown).

This post is confusing and hard to follow. But the bottom line is - Mac or Windows - there should be a menu item called About Native Access and it will show the actual version number.

And not sure what you are downloading or trying to install but the latest Native Access installer is here.

Native Access 2

Grab a fresh copy and try again:

VP

red_nick

That's the same version. You're just in light mode on one and dark mode on the other. Click help > about Native Access on each to check.

PoorFellow

https://community.native-instruments.com/discussion/41293/i-cant-upgrade-from-native-access-1-to-native-access-2

Be sure to be using latest version of Native Access for your OS

Have you done all the Mac users must do when using N.I. software ? :

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

Also here are help pages for N.A. problems on Mac :

Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

Native Access Error Message: "Installation Failed" (Mac)

Native Access Freezes on “Installing Dependencies“ at Startup

If problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

ZeS

Thank you PoorFellow,

Apparently I have installed the latest version, although it looks a lot like the older version. My mistake was that I was looking for the "Subscriptions" section in the top left, as shown by the shortcut I downloaded from the NI website. Probably in this latest version, this "subscriptions" management section has been removed. 👉️You can delete my question.

Best of luck to everyone!👍️