Native Access is not displaying option to Download/Install Maschine 2 or 3 [MaschineMK3 owner Dec24]

djFresh

I don't have the ability to Download or Install the Maschine 2 or 3 Software!

Please help!

From what I have read upon Purchasing the Maschine MK3 in Store in December 2024, the item Maschine 3 Update should come with my Maschine MK3.

In further reading, I saw that one needs to install Maschine version 2 first. —> That does not show up within Native Access also! I am currently unable to do either!

In watching videos from YouTube I noticed that it should be appearing within Native Access so there is certainly an issue at hand!

*I sincerely miss the days of CD's/DVD's or even Direct Downloads because this issue would likely not have been one

#NewUser

LostInFoundation

Check the forum. There are many threads stating NA has this exact issue (Maschine not appearing).

In particular this Announcement where Jeremy_NI is trying to help people with this issue.

https://community.native-instruments.com/discussion/38287/maschine-software-wont-show-up-after-hardware-registration

It seems the main suggestion is to get in touch with support (probably they are adding it manually to the account, waiting for the problem to get fixed. NI is specialist in workarounds)

djFresh

Thank you @LostInFoundation , I'm very new to all of this and not used to this Digital Download stuff either so it has been very frustrating for me, especially after spending so much $ during tougher times. Music is a release I'm hoping for…..I've tried to Contact their Support already and no response as of yet is what lead me to Signing-Up and Posting here, which is also very new to me.

Hopefully @Jeremy_NI can help 🤞

Jeremy_NI

@djFresh I see that you submitted a request. My colleagues will get back to you as soon as possible.

Please note that we're just out of a sales special so our reply times are higher than usual.