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Native Access 3.8.0 now live!
Hi all. 3.8.0 has finally been shipped! This is the release that we hope should address some download issues, and officially supports Sonoma for MacOS. We did a lot of work on the tech behind the scenes, so we're monitoring this version very closely. We welcome any bug reports through our support workflow here, so we can…
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Native Access cannot display the library correctly
Native Access cannot display the library correctly, and Kontakt cannot display it properly either. I recently purchased a library for Cinematic Studio, but after entering the activation code, Brass cannot display properly My kontakt doesn't have Cinematic Studio Brass
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NA2 requires VPN to avoid 'waiting for connection'
I've found that Native Access 2 does not play well with my very effective Internet boundary protection. I run a Ubiquiti Dream Machine for boundary protection and whereas the old NA was perfectly happy NA2 just sits at waiting for connection. If I activate a VPN on the computer running NA2 then it works perfectly. Seems…
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Issues with Native Access - 22nd and 23rd of January 2024
Hi everyone, PM of Native Access here. We had some scheduled maintenance slated for today. Unfortunately, we encountered a severe issue in some of our underlying services that we’re still busy resolving as a result of these efforts. Sadly, none of these issues occurred on our internal infrastructure during testing. As a…
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Native Access unable to log in
It's been over a week and I still can't log in to Native Access. How many MAC users are having this issue? Not only on Intel machine, but two separate M1 machines. Support is extremely slow to get back, and give me the same answer every time. Of course I've deleted, restarted, and re installed NA. What's going on and how…
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Serial number activation for Komplete Audio 2 gives error
I bought the Komplete Audio 2 (+ Komplete 14 Select), but I am (or Native Access is rather) having issues with adding the serial number. Ive tried it on both my pc and laptop, and on old and new version of NA. Does not help. Could I please get support for resolving this?
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Impossible to Install any application with Native Access 3.8.1 (Windows 10)
The only message I got, is "Download Failed" Unable to work with this Software today ... The services which works for my S49 MK2 Komplete Kontrol keyboard, are always in disabled state. I need to activate them each time I want to use my midi keyboard ! I'm very near to pen my window and throw this Native "Instruments"…
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Logout/Login issues and Native Access malfunctions
Hey all, On May 8th or May 9th, some of you may have noticed your Native Access malfunctioning. We tried to upgrade our backend systems to improve security, but it led to exposing a tech issue where we did not redirect you to the login screen when your session expired. We have plans to try again, which is largely what this…
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How to install Glaze?
Hi NI Community, I recently received a complimentary copy of Glaze from NI and installed Kontakt 7 Player along with Glaze on my laptop. According to the manual, Glaze should work with either KONTAKT or KONTAKT PLAYER. However, I am encountering difficulties running Glaze on Kontakt Player as it doesn't show up in Kontakt…
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What Firewall Rule is needed to allow Native Access 2 to operate (Win10)
I previously had a rule to allow NA to make calls in and out of my Windows 10 PC. I have recently upgraded to NA2 but I found that applying the same simple rule for this app is not sufficient. NA2 will not work unless I switch off the Firewall. What Firewall Rule(s) are required to allow NA2 to operate please? I am using…
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Can't open Native Access 2 "grant permission to Native Access for installing dependencies..."
I installed NTKDaemon & Native Access successfully but when I try to open Native Access I get the "grant permission to Native Access for installing dependencies..." & then freezes. I tried gpedit-enabler.bat but it won't install on my Windows 10 Home. Does anyone have a solution for this problem? Thanks, Domenic
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Bug report (and possible solution): Download issues via Native Access
G'day NI team, Just wanted to pass on something that may be affecting other users. I have spent a few hours and multiple reinstalls and restarts trying to get Native Access working to download my software. I decided to check in my network (UniFi) to see if there was anything being flagged and, it turns out, your User-Agent…
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Can anyone help me get into my native access ?
I keep getting authentification error when trying to log into native access. I've changed my password several times and even tried deleting native access and starting over again.Can anyone help with this ?
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Native Access 3.2.2 stuck on 'Loading Products'
No formatter is installed for the format not-found
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The Grandeur always errors with "Installation failed: Invalid location." in Native Access
The Grandeur always errors with "Installation failed: Invalid location." in Native Access despite the rest of the others downloading and installing without problems. I checked the custom installation paths and they are for sure existing in fact the other instruments and effects are downloading and installing well. Tried…