Native Access 2 ver3.16 - blank login screen

Dybbk

This has been going on for quite a while now, but whenever I try to launch Native Access it pops a blank login screen preventing me from getting any further in the app. I've tried uninstalling and reinstalling Native Access/NTK Daemon, I've cleared the cache, swept and deleted every file and folder related to Native Access or NTKDaemon, cleared registry entries, disabled anti-virus/firewall, ran DISM, system file checker, unplugged one monitor, updated windows and all drivers, I've reinstalled C++ Redist x64 multiple times, I've tried every…. single.. solution that I've found on the Native Instruments website, reddit, forums, google, youtube, every solution that the Native instruments AI chat bot has had me try, everytime it's always the same. Blank pop-up. Pic included.

Mert_NI

https://community.native-instruments.com/discussion/40363/native-access-2-ver3-16-blank-login-screen

Hello Dybbk, PoorFellow's answer above looks correct, so I would kindly advice to check it.

Also, can you please download the latest version of the Native Access 2 using the link below:

https://www.native-instruments.com/en/specials/native-access-2/?srsltid=AfmBOoqXx-D8V42dWf61zGp3ZCYLVhHio0gNoISEtwtY9EAwhI1pzyxp

If the issue persists, please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that issue as soon as possible.

I hope this helps☺️

Dybbk

bumping my own post in the hopes someone can lend a hand here

Arbitor

having the same issue but on windows

if I find out what it was I'll let you know

Beetleborg93

did you guys ever figure this out?

Dybbk

https://community.native-instruments.com/discussion/comment/202913#Comment_202913

Thank you much appreciated.

https://community.native-instruments.com/discussion/comment/210667#Comment_210667

Still have no updates and still not working for me

Dybbk

https://community.native-instruments.com/discussion/comment/202913#Comment_202913

Also, I am on windows i just modded my theme a little bit. Have tried disabling all that stuff but it didn't make a difference

PoorFellow

https://community.native-instruments.com/discussion/comment/212621#Comment_212621

https://community.native-instruments.com/discussion/comment/202913#Comment_202913

https://community.native-instruments.com/discussion/comment/210667#Comment_210667

@Dybbk

Sorry that nobody caught your issue before now. One reason for this might have been that you have the thread marked as a discussion and Customer Care works through not answered questions , i just changed this thread to a question.

Anyhow then never wait this long before contacting support : If the problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : Please read : how to get support !

Because you appear to have done so much then I can only make suggestions myself that is somewhat off the beaten path :

Please make sure that your Graphics hardware has support for OpenGL 2.1 or higher, and Direct 3D Feature Level 11.1 or higher.

Be sure that you are using latest version of Native Access for your OS

Some user reported that , quote : It's all a matter of updating or repairing the Microsoft Visual C++ 2015-2022 Redistributables and making sure one has Microsoft .net Framework version 9.0 as well

Else then first uninstall both the Native Access and the NTKDaemon, then use the reg tool to remove any remnants of both of them. Ref. : Fixing Software Update Installation Issues (Windows)

Then download latest version of Native Access for your OS but do not install it yet.

Then reboot computer

Then after a fresh reboot then enable build in admin account as described below here and check if that helps.

First you’ll need to open a command prompt in administrator mode by right-clicking start menu and choosing Terminal/Command Prompt “Run as administrator”.

Now type the following command:

net user administrator /active:yes

Then try installing the already downloaded latest version of Native Access for your OS

If that fails then download the N.A. installer and then try starting Windows in safe mode and then enable the build in admin account as instructed above and the run the already downloaded installer

Mert_NI

https://community.native-instruments.com/discussion/40363/native-access-2-ver3-16-blank-login-screen

Hello Dybbk, PoorFellow's answer above looks correct, so I would kindly advice to check it.

Also, can you please download the latest version of the Native Access 2 using the link below:

https://www.native-instruments.com/en/specials/native-access-2/?srsltid=AfmBOoqXx-D8V42dWf61zGp3ZCYLVhHio0gNoISEtwtY9EAwhI1pzyxp

If the issue persists, please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that issue as soon as possible.

I hope this helps☺️

Dybbk

https://community.native-instruments.com/discussion/comment/212628#Comment_212628

https://community.native-instruments.com/discussion/comment/213254#Comment_213254

I tried everything PoorFellow recommended, even so much as uninstalling all redistributables and .net frameworks and completely reinstalling them, using the reg removal tool, and enabled the active administrator user, restarted, and then tried reinstalling the newest version of access and i still couldn't get it to work. I will probably have to submit a ticket.

Dybbk

https://community.native-instruments.com/discussion/comment/213254#Comment_213254

Unfortunately, the chat assistant wasn't able to help me either. Still gonna try to submit a ticket.