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Why have most of my VST's gone into Demo mode?
I've tried to reinstall said VST's, but now they do not allow me to reinstall at all, the download icon has been replaced with the grayed out, "!" icon. (Other than Kontakt 7) I've attempted to reinstall Kontakt, but after attempting reinstall, I get the error of , "Installation Failed: Invalid Location" However, I've…
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Why is Native Access spending over 10 minutes being busy before becoming usable?
OK this problem exists in NA 2, Kontakt 7, Komplete Kontrol and Maschine. In the case of NA2, the busy GIF is active for over 10 minutes before the programme is becoming usable. Process Monitor reveals that what is happening is that the NTK Daemon is scanning over and over my VST 3 folder and in the case of some plugins,…
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Strange Native Access UI errors
Has anyone ever seen this in Native Access?
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Unable to install NI Previews in Native Access
Hi there, I've attempted to install NBPL NI Previews (8.50GB) from Native Access on 2 Windows PCs, as well as manually mounting the ISO file, but I've encountered difficulties. It appears that the installation process is being interrupted or corrupted midway. Please see the attached pictures for examples of the issue. Let…
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How do I install Kontakt 6 via Native Access?
Hello, I own Kontakt 6 and this is confirmed in my NI account. I have the serial number. I wish to install Kontakt 6 in a new studio via NA 3.9.1 I know that Kontakt 6 is described as “Kontakt” in NA. There is no visible option to download the installer/app. All of my other products are visible in NA. I am using MacOS…
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Native Access can't connect after update.
Native Access has displayed "Cannot connect to Internet." since last update. "Retry" button, reinstalling, and restarting computer do not resolve issue. Screengrab image attached shows message as well as "about" dialog to show version/build. I do not have a VPN. No other applications on computer are having issues…
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Kontakt Switching to Demo
Why is Kontakt all of the sudden not working? it's asking me to buy or use the demo, when I've been a paying customers for a couple of years now. ******? It's having a MAJOR impact on my work and income, this needs to be solved ASAP! Seems like a bug on NI's end since I see it happening to some of my friends and colleagues…
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Some updates load extremely fast then stall
Hi, I'm trying to update Analog Dreams & Ethereal Earth from within Native Access 2. Both downloads jump to about 95% completed in no time and then stall. There's no activity on my network, so I'm sure it's not downloading anything. Other products worked well. Clearing the NA cache didn't work. Is this a known issue?…
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GR 7 Pro has disappeared from latest Native Access
The other day, I attempted to launch GR 7 Pro and was hit with a "Subscription Canceled" message. I went to NA to see why I was getting that knowing that I own GR 7. In NA, it showed GR 7 LE, so I tried to uninstall it to get a fresh copy. I went through all the steps to remove the files and re-added my serial number, and…
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'Empty' items show up in the Library view of Native Access
I am running Native Access 3.9.1 (92457bd / 1.16.0.0) on Windows 10 (latest version/update). It starts up ok, seems to work ok, except that I have four 'empty' items showing up at the beginning of the library view. These items have no image, no name, no size, they do not open. Any idea why are they there and how can I make…
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NI access deleting packs and not responding to keys from kontakt7
hello, sorry if this is just me but yesterday i noticed NI access deleted a few of my packs, tried open kontakt 7 and is asked for my serial number to activate when its already been activated in standalone. click the link to activate and it takes me back to NI access with no other pop ups. then noticed most of my library's…
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Is it normal that 'Piano Colors' is quite a bit harder on the PC to run?
I know certain 'VST's' are harder on the PC(CPU,ram,disk...). The "sessions guitarist's" are harder than many others. I only tried using 'Piano Colors' a couple times, and it may have been a coincidence, but is it known to be quite a bit harder on the PC?
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Why does the installer require Rosetta?
I am trying to install Native Access on my Macbook Pro with M3 Pro chip, but during the installation process I am required to install Rosetta. I therefore doubt that the installer does not yet have a native version for Apple Silicon while the Native Instruments programs themselves do. Is that correct or is there something…
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How do I remove NULL/blank content from Native Access
Hi all, I'm on a Sonoma mac and running Native Access 3.9.1. Ever since 3.9, Native Access has offered me two "Available" blank items. I am sure that it is just a database error, as I am not actually missing any content. However, it does mess up the display. Is anyone else experiencing this? Any fixes?
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Open-box Guitar Center purchase Serial Number already activated
I did reach out to support and I know it's the weekend but was hoping someone from support might see this a bit faster as I'd love to use the controller over the weekend. Just purchased this guitar center open box yesterday afternoon and I cannot do anything with it at this time… Below is the support request and thank you…