Native Access No Longer Recognizes Path To My NA Library.

JustinPS

I have been using my NA library for several months without any difficulty until last week when the NA app began to list only a few of the many licensed NA products that the app used to recognize. The location of the library has not changed since I originally installed the library files.

My equipment and licensed software:

NA Version 3.17.0 (d0b7b7b / 1.23.0.0)

Apple MacBook Pro M3 Max Running Sequoia 15.3.2 I am the only user of this Mac and no anti-virus or anti-malware is active on the computer.

Komplete Kontrol S88 MK2

My NA Content is stored on an external CalDigit Tuff nano Plus SSD 2T (APFS) connected directly to the Mac by a Thunderbolt 4 cable. I have verified that the Mac is able to read files from and write files to the SSD. My NI library on the SSD has 848 Gb of installed product libraries.

I followed the suggestions for fixing this problem as detailed in the Native Instruments Support site, including:

Closing NA and all MIDI and audio software, then restarting the NA app and pressing “Refresh”.  This was not successful.

Unplugging the S88 MK2, rebooting the Mac, restarting NA, reattaching the S88 MK2 and turning it on. This was not successful.

Deleted NativeAccess.xml from Service Center folder, Rebooted the Mac, Restarted NA. This was not successful.

Deleted: NA app, com.native-instruments.Native Access.plist. and com.native-instruments.nativeaccess2.savedState. Then rebooted the Mac, downloaded a new copy of NA from the Native Instruments site, installed the app and rebooted the Mac. This was not successful.

During this last step, the Komplete Kontrol app disappeared from my installed apps. The NA app does not offer me the option of downloading an installation file to reinstall Komplete Kontrol. 

I will be glad to provide any additional information you may need to help me restore the normal function of the NA and KK apps.

With my appreciation for any advice you are able to offer,

Justin S.

NA Preferences - File Locations.pdf

My NA Library Part 1 of 3.pdf

My NA Library Part 2 of 3.pdf

My NA Library Part 3 of 3.pdf

Kontact Player- Libraries not found.pdf

Vocalpoint

What I am interested in - is what you see in Native Access and not so much what is in Kontakt.

And - what do we see (for a library that is missing) when you click on Manage Libraries (in Kontakt)

Possible for a few more screencaps?

VP

Mert_NI

https://community.native-instruments.com/discussion/44080/native-access-no-longer-recognizes-path-to-my-na-library

Hello JustinPS, have you tried the steps in this Knowledge Base Article below:

Kontakt Browser Error: "Library not Found"

I hope this helps☺️

JustinPS

Thank you, VP, for your quick reply. I have attached screen captures that I hope will provide the information you requested. Please let me know if you would like anything else. The Komplete Kontrol app has disappeared from my Mac and the NI site does not offer me an option to download or restore it.

JS

Manage Libraries - 1.pdf

Manage Libraries - 2.pdf

Manage Libraries - 3.pdf

NA - Home.pdf

NA - Library All.pdf