How do i install NTKDaemon?

NoseApe

I'm a first time customer, and i have issues with downloading NTKDaemon for Native Access.

It starts downloading for a little bit, but then it shows the error message

"NTKDaemon Setup has failed: "FALSE". Please check your settings and try again."

I looked on these forums, and someone had the same issue, but the explanation was not explained very well.

Hope someone could help.

Mert_NI

https://community.native-instruments.com/discussion/comment/221780#Comment_221780

Hello NoseApe, then can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

LostInFoundation

Try to install this version (1.23.0.0) manually

Link for download:

https://drive.google.com/file/d/1dGrjjT7U8P-p_X5DnsmYdPpm9K_nJ5UH/view

Source: this support article from NI itself

Mert_NI

https://community.native-instruments.com/discussion/44343/how-do-i-install-ntkdaemon

Hello NoseApe, can you please send us the screenshot of the issue so we can understand it easier and help you to solve that as soon as possible.

I hope this helps☺️

NoseApe

https://community.native-instruments.com/discussion/comment/221132#Comment_221132

Here's the message it sends when i try to install it.

NoseApe

https://community.native-instruments.com/discussion/comment/221113#Comment_221113

This solution didn't work for me.
Appreciate the response though.

LostInFoundation

Have you tried launching the installer as Admin?

NoseApe

https://community.native-instruments.com/discussion/comment/221578#Comment_221578

Yes, and it didn't work.

LostInFoundation

Have you contacted support? Sometimes they need some days to answer, therefore I would start to move in that direction while waiting to see if someone here can come up with a solution, so that, in case no one will be able to help you here, the other road is already activated

https://support.native-instruments.com/hc/en-us/categories/360000053677-Native-Access

Remember to log in at the bottom of the page, to have access to chat (during office time) or open a ticket

NoseApe

https://community.native-instruments.com/discussion/comment/221663#Comment_221663

i did send a ticket, before i even made original post. They also answered today that they wanted a screenshot of the problem. So i think they're trying to sort it out.

LostInFoundation

Very good. I hope they can help you and you will solve your issue 👍🏼

Few things are worst than wanting to make something that gives you pleasure (in this case music) and ending up just fixing things, updating and guessing why you just can’t play a piano…

Mert_NI

https://community.native-instruments.com/discussion/comment/221664#Comment_221664

Hello NoseApe, yes it seems like our team has reached back to you asking the screenshot, so please also send it there and if any individual information will ne needed you can go on to the support from there.

Can you please try the steps in this Knowledge Base Article below:

Native Access Freezes on “Installing Dependencies“ at Startup

I hope thjis helps☺️

NoseApe

https://community.native-instruments.com/discussion/comment/221730#Comment_221730

This article didn't work for me

Mert_NI

https://community.native-instruments.com/discussion/comment/221780#Comment_221780

Hello NoseApe, then can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

allriser

Im struggling with this as well, seems like I have tried every step that NoseApe has. How do I make a support ticket?

Mert_NI

https://community.native-instruments.com/discussion/comment/222605#Comment_222605

Hello allriser, please go to the link that I have sent above, and please make sure you login to your account before, then you should see the option to create a support ticket on the right bottom of your page:

Generally the issue is causing by not logging in to your account while creating a ticket.

I hope this helps☺️