I was wondering if anyone else has had this issue: I was trying to purchase software and when it got to the payment page I chose “credit card” as I have always done. When I clicked “continue” it took a few seconds and then a screen appeared stating that the shopping cart was “empty.” I tried a few times on my iPhone and…
I am posting here because I have to use the NI web shop to upgrade my iZotope product (Music Production Suite) and I again cannot make a purchase and run into an error. At this point I truly believe something is wrong with my account and cannot get anyone to help me. I posted on this forum over a month ago with the…
As I was prompted to login on iZotope site to download free Nectar 4 Elements my browser happily suggested to use my NI login credentials - as the URL for logging in on iZotope is also auth.native-instruments.com. As both companys are connected nothing really surprising to me, but upon using my saved credentials I got an…
I appreciate that NI is making 3rd Party instruments more inclusive, but I find it is now difficult to find the newest instruments by Native-Instruments; even the NI logo and 3rd Party logos have been removed from the promo images. How can I filter the website to see only NI instruments? It would have been nice to include…
It's been three days and I still haven't received my product. And it's not even a physical item! Why is the review process taking so long? I've seen others with the same issue, and it's just not fair. All I wanted was to work on my song this weekend with my new gear, but now they've ruined those plans for me. Who knows…
Hello, I'm interested in buying the iZotope Music Production Suite 6 that is on sale. I own Komplete 14 Collector's edition, so to my knowledge I should be qualified for the crossgrade, to avoid all the duplicates, but on the page the crossgrade option is orange with an exclamation mark, and it says that I won't be able to…
Hi everyone, PM of Native Access here. We had some scheduled maintenance slated for today. Unfortunately, we encountered a severe issue in some of our underlying services that we’re still busy resolving as a result of these efforts. Sadly, none of these issues occurred on our internal infrastructure during testing. As a…
Hi, Is there any way to remove the shop from Kontakt 7? Not really happy about having this sh!t sandwich shoved down my throat. It's the sort of thing that I would expect from IK, not NI. Regards, Ben
I purchased digital products 7 days ago and have not received a download link or serial number. My credit card has been charged. I have written several tickets to support, but I get no answer. I'm pretty desperate by now. Please help. I have paid a lot of money and have not received any products.
I think this is so wrong and messed up. I spent the better part of half an hour to try to understand this, because they do not write what they ought to write : PA Unfiltered Audio Bundle : https://www.plugin-alliance.com/en/products/unfiltered_audio-bundle-monthly.html If I do not look at link text but only on page served…
HI, I have Komplete 13 Ultimate and I would like to upgrade to Komplete 14 collectors, but I have a doubt. Do you know if the upgrade comes with a disk usb when you buy it? Tahanks.
Today I received an email offering me another e-voucher. I would love to make use of it, but there's a problem. I already own many NI software products (Native Access lists 294) but when I visit the NI site, wanting to use my e-voucher, the site shows me every product - including all the ones I already own, even though I…
Does anyone know the tone/preset used for the Electric Vintage Walkthrough tone or who I could email to find out that info?
How do you get iZotope rx11 Advanced downloaded and receive your serial number? I've sent requests to customer service. I received an email stating the request has been received and assigned a case number, but just "chirping of crickets" in response. I have heard nothing back. Is there really a customer service department…
Anybody have any idea why I can login to NI site but not NI access? This is a new issue. Have reinstalled newest version, restarted my computer, still no go. I have a support ticket in but thought maybe someone else has experienced this or has a solution. Thanks Mini Mac M2pro OSX14.6.1
"As of October 12, 2023, Native Instruments ended software support for the Komplete Kontrol S-Series MK1 keyboards. This means that the MK1 series is not compatible with Maschine 3 software. Users are advised to continue using Komplete Kontrol version 2.9 or earlier to maintain functionality with their MK1 keyboards." I…
I recently upgraded to a new computer and installed all my virtual instruments as well as a newer version of the Komplete Kontrol plug-in. However, when I open a previous Logic project on the new computer, some of the Komplete Kontrol tracks are unable to load/playback the specific instrument settings from my original…
I am trying to split my keyboard for live performance with a multi I created with 4 different percussion instruments. The multi works fine but I want to reassign different ranges of a 5 octave Mallet Kat in order to play timpani, chimes, vibes and bells without needing to switch instruments. I see videos explaining the…
I've decided to sell my komplete 12 ultimate collection. A lot of Machine sounds also 🙂
Schema Dark won't let me access Layer Edit Pages anymore. How to resolve this?
Ignoring what it does to the audio, how did you find using it on your Traktor collection? Did you find a way to easily swap in the processed files (with the _PN suffix) and not impact the Traktor ID3 tags, stripes, etc. ?
help….My Mac crashed and I need to reinstall Pro3 from scratch (as if it was loaded from new). If I go to Native Access is see this when I hit reload I get this screen when I click the location I get this I have downloaded the Mac installer package, when I try and install I get this can anyone help me???
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