Major inconvenience on NI web shop - no filtering

PK The DJ · 2022-12-30T09:38:33+00:00

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Today I received an email offering me another e-voucher. I would love to make use of it, but there's a problem.

I already own many NI software products (Native Access lists 294) but when I visit the NI site, wanting to use my e-voucher, the site shows me every product - including all the ones I already own, even though I am logged in, and my products are listed in my account.

This makes it extremely difficult to find products to add to my collection.

A while back, somebody at NI did say they planned to rectify this, but......

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Nico_NI

If you find a product that interests you while browsing through our webshop, simply double-check in your Native Access if you have it already.

We're already working on improving the webshop experience to better highlight the products registered in user's account.

PK The DJ

simply double-check

That might be plausible with a low number of purchased products, but with almost 300 to check, it's not practical.

Nico_NI

https://community.native-instruments.com/discussion/comment/46962#Comment_46962

There is a search bar in Native Access. So far, this is the only workaround I can think of.

PK The DJ

Yes I am fully aware there's a search bar - but I'm not prepared to sit and type in the names of almost 300 products one by one to see if I own it.

As I said, I have 294 products installed. There's no way of knowing how many products are on the NI site in total. Maybe there's 295 (so only one I don't own), but maybe there's 600.

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