Shopping Cart Mysteriously Empties When Trying to Pay With A Credit Card

Basseroni1
Basseroni1 Member Posts: 1 Newcomer
edited October 22 in Tech Talks

I was wondering if anyone else has had this issue:

I was trying to purchase software and when it got to the payment page I chose “credit card” as I have always done. When I clicked “continue” it took a few seconds and then a screen appeared stating that the shopping cart was “empty.” I tried a few times on my iPhone and then my iMac and it kept doing the same thing. I finally submitted a ticket for it but wanted to know if anyone else is having this issue.

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Comments

  • Nico_NI
    Nico_NI Administrator Posts: 1,124 admin
    edited November 2022

    Odd one, I did not witnessed similar cases. Curious if our support has more insight.

  • ricksanderson
    ricksanderson Member Posts: 2 Newcomer

    Hey there! I've definitely faced similar issues with online shopping before, where the shopping cart mysteriously empties during checkout. It can be so frustrating!

  • kristinaneiper
    kristinaneiper Member Posts: 1 Newcomer
    https://community.native-instruments.com/discussion/comment/61758#Comment_61758

    I've found that sometimes it's a glitch with the website or the payment gateway. However, it's always good to double-check your credit card information and make sure your CVV is up-to-date.

    Speaking of CVV updates, I recently discovered the VClub webpage, which offers a list of the most recent CVV updates for your convenience. They also offer a unique service where you can buy membership via credit card numbers, which are updated daily.

  • Kymeia
    Kymeia NKS User Library Mod Posts: 4,763 mod
    edited April 2023

    Maybe it's a message from someone up there about GAS? :)

  • Paul Dohmen
    Paul Dohmen Member Posts: 2 Newcomer

    I posted yesterday already that I have a similar problem. My reply disappeared. For me when I click add to shopping card nothing happens. I added a ticket to the support desk. I got a message that it will be reviewed. However. No more reaction after that.

    Does anyone have the same problem?

    Soon, the offer season will be over. I am not going to pay the full price

    I hope somebody can help me...

  • jatinsoni
    jatinsoni Member Posts: 1 Newcomer

    I have the same issue. After checking each instrument in detail with the demo and overview, when I tried to add another item, my cart was empty and didn't allow me to add any of the products.

    Seems there is a system glitch on the website.

  • Karloptimux
    Karloptimux Member Posts: 1 Newcomer

    I have the same problem, I cannot put products in my cart and I missed a special offer because of it. Opened a ticket, no answer whatsoever. I really wish I could give you guys money in exchange for products, you know, like a normal shop...

  • LudoBrems
    LudoBrems Member Posts: 1 Newcomer

    So… Is there no solution?

  • BIF
    BIF Member Posts: 950 Guru

    I have had this happen with other sites. Because it is so painful to "clear cache and history", I just switch to a different browser and it usually works. Then a few days or weeks later, it will be working again on my main browser.

    I don't know why.

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