My S4 MK3 won't turn on (power issue)

sashankaryal

It was working until yesterday…

When I connect the power and turn it on by pressing the button, nothing happens. Literally nothing.

Yes, I've tried different outlet, and I know for a fact that the adapter works because I tried plugging it into my MIDI keyboard and it works fine. So I know it's an issue with Kontrol.

Fortunately it's been only about eight months since I got it and is hopefully covered by the warranty.

Does anybody know how to file a warranty claim, if such a thing exists?

Uwe303

Hello,

you have to contact support, or maybe your dealer. It depends a bit on your country and the regulations there as far as I know. So I would first contact native support. On the bottom of that page you can contact them of you are logged in:

https://support.native-instruments.com/hc/de/sections/360000091538